Asset Services Engineer

hsp-grid; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

HSP US is seeking an Asset Services Engineer to support U.S. and international customers on installed high-voltage equipment, performing inspections, testing, troubleshooting, and service activities.

Join a fast-growing team building state-of-the-art production capabilities, delivering technical solutions, training, and best practices while traveling across North America to support customers and ensure operational excellence.

Qualifications

• Technical diploma or degree in electrical engineering or related field.
• Experience with high-voltage equipment and power transmission.
• Strong diagnostic, maintenance, and troubleshooting skills.
• Ability to read electrical schematics and engineering documents.

Responsibilities

• Support U.S. and international customers with technical questions on installed equipment.
• Perform site inspections, testing, maintenance, troubleshooting, and repair on HV equipment.
• Coordinate parts sourcing, service planning, and scheduling.
• Provide technical recommendations and prepare quotes.
• Deliver training and technical support to customers and partners.
• Travel across North America for site visits and field activities.

Skills

Electrical Engineering

High-voltage systems

Field service

Troubleshooting

Reading schematics

Customer-focused

Communication skills

Independent work

Travel readiness

Driver's license

Education

Electrical Engineering degree

Tools

SAP

Job description

Asset Services EngineerBe part of building something extraordinary

HSP US: Building the Future of Energy

At HSP US, we’re looking for motivated, goal-oriented engineering professionals who want to grow theircareers while contributing to high-impact work in the energy sector. If you’re energized by technicalproblem-solving, customer collaboration, and creating tailored engineering solutions, this role is for you.As a fast-growing operation, we are building state-of-the-art production capabilities, cutting-edgeprocesses, and a high-performance culture centered around quality, safety, and innovation. Joining our team means being part of a once-in-a-generation start-up environment where you help lay thefoundation for operational excellence for years to come.

What We Are Looking For!

Asset Services & Customer Support

• Support U.S. andinternational customers, serving as the primary point of contact fortechnical questions related to installed equipment and servicerequirements.
• Perform onsite and offsiteinspections, testing, maintenance, troubleshooting, and repair activitiesfor high-voltage equipment, including instrument transformers, coils,reactors, and related assets.
• Coordinate spare partssourcing, service planning, and customer scheduling activities.
• Conduct preliminary issueassessments and provide technical analysis to support problem resolution.
• Assist with installation,commissioning, startup, and acceptance activities for new equipmentdeployments.
• Conduct customer sitevisits to assess equipment condition and define service scopes.
• Provide technicalrecommendations and support preparation of quotations, schedules, andservice proposals.
• Deliver technical supportand training to customers and service partners regarding equipmentoperation, maintenance, and industry best practices.

Field Diagnostics & Reliability

• Perform troubleshooting,diagnostic testing, and condition assessments for customer-installedequipment.
• Conduct root causeanalysis investigations related to equipment performance, reliability, andservice concerns.
• Support warranty andnon-warranty customer cases through resolution by coordinating withEngineering, Quality, Manufacturing, and third-party partners.
• Document service findings,corrective actions, recommendations, and technical observations throughdetailed service reports.
• Support field reliabilityinitiatives aimed at improving product performance and asset lifecyclemanagement.
• Assist in identifyingtrends, recurring issues, and opportunities for continuous product andservice improvements.

Cross-Functional Collaboration & OperationalExcellence

• Collaborate closely withService Operations, Engineering, Quality, Manufacturing, and Sales teamsto enhance customer satisfaction and service delivery.
• Ensure compliance withcustomer requirements, safety standards, and field service proceduresduring all service activities.
• Maintain service tools,testing equipment, documentation, and records in good working order.
• Participate in continuousimprovement initiatives focused on customer experience, field reliability,safety, and operational excellence.
• Support development andimplementation of service processes, procedures, and best practices.
• Contribute to the growthand development of HSP US's service organization and aftermarketcapabilities.

Travel & Customer Engagement

• Travel frequently tocustomer sites across the United States and Canada based on businessrequirements.
• Represent HSP USprofessionally during customer visits, inspections, outages, commissioningprojects, and technical meetings.
• Build strong relationshipswith customers through responsive communication and technical expertise.
• Support emergency servicerequests and customer-critical situations when required.

What You Will Bring!

• Technical diploma,Associate Degree, or Bachelor's Degree in Electrical Engineering,Electromechanical Engineering, Electrical Technology, or a relatedtechnical discipline.
• Solid knowledge ofhigh-voltage technology and power transmission systems.
• Previous hands-onexperience working with high-voltage equipment, instrument transformers,coils, reactors, bushings, or related electrical systems.
• Strong understanding ofelectrical testing, diagnostics, maintenance, and troubleshootingprocedures.
• A strong hands-onmentality and practical experience working with tools and field-testingequipment.
• Experience performingfield service activities, inspections, commissioning, startup support, andwarranty investigations.
• Ability to read andinterpret technical drawings, schematics, engineering documents, andservice procedures.
• Strong analytical andproblem-solving skills with a customer-focused approach.
• Excellent verbal andwritten communication skills.
• Ability to workindependently in dynamic field environments while managing multiplepriorities.
• Familiarity with safetystandards and field service best practices within industrial, utility, orpower system environments.
• Experience with SAP orother service management systems is considered an asset.
• Previous experience withinutility, power transmission, energy, transformer, or manufacturingenvironments is strongly preferred.
• Willingness and ability totravel extensively throughout North America.
• Valid driver's licenserequired.

What you can expect from HSP!

We offer numerous benefits for our employees.

Innovation in Action

Work with cutting edge technology and state of the art equipment in a culture obsessed with doing things better every day.

Growth Opportunity

Build, shape, and elevate a fast growing operation—your impact starts on day one.

Competitive Pay & Benefits

Earn strong pay, bonus potential, full health coverage, and meaningful PTO including diversity days to celebrate what matters to you.

Our Commitment to Inclusion

We are committed to creating a workplace where everyone feels valued, respected, and supported. HSPUS provides equal employment opportunities to all individuals regardless of race, color, religion, gender,sexual orientation, gender identity or expression, national origin, disability, age, or any other protectedstatus. We believe diverse perspectives strengthen our team and drive better outcomes.

For our innovative work, we need many different perspectives – and therefore many different people from different backgrounds.

Nils von Dietman Managing Director (HSP US)