Asset Protection Specialist — On‑Floor Security & Service

Sephora; Ontario (CA); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging program

Meaningful rewards

Job summary

Sephora is seeking an Asset Protection Partner at the Ontario Mills location to safeguard assets and promote a safe, inclusive customer experience. You will work with store leaders to implement shrink strategies, monitor activity, and handle incidents with professionalism on a busy sales floor.

Primary duties include conducting safety trainings, deter theft through strong on-floor presence, and collaborating with management to drive safety initiatives; you may testify in court if required and

Qualifications

• 1-2 years in retail operations, sales, hospitality, asset protection, or loss prevention.
• Understanding of retail operations, shrink, and safety.
• Ability to build trust and collaborate across teams.
• Conflict de-escalation skills.
• Comfortable with CCTV and reporting tools.
• Excellent communication and attention to detail.
• Physically able to lift and carry up to 50lbs.

Responsibilities

• Promote safety & awareness.
• Lead/join meetings and training to increase asset protection and reinforce safety protocols.
• Maintain strong store presence.
• Spend 75-80% of time on the selling floor to deter theft, support service, and maintain a safe environment.
• Partner with leadership.
• Collaborate with managers to align shrink reduction and safety initiatives.
• Monitor & investigate.
• Use CCTV and reporting tools to identify and investigate losses.
• Incident response.
• De-escalate situations professionally, prioritizing safety and client experience.
• Execute audits and reporting.
• Complete audits and prepare reports for asset protection efforts.
• Compliance.
• Adhere to all asset protection policies and licensing requirements.
• Support multiple locations.
• Represent Sephora.
• Testify in court on behalf of the company if required.
• Flexible Scheduling and Reliability.
• Must meet the required minimum number of weekly shifts/ hours; Full Time: 30-40 hrs/week; Be available during peak retail operations (nights, weekends and holidays).
• Punctuality and consistent attendance.

Skills

Retail operations

Loss prevention

Conflict de-escalation

CCTV tools

Communication

Safety awareness

Tools

CCTV systems

Job description

Sephora is seeking an Asset Protection Partner at the Ontario Mills location to safeguard assets and promote a safe, inclusive customer experience. You will work with store leaders to implement shrink strategies, monitor activity, and handle incidents with professionalism on a busy sales floor.

Primary duties include conducting safety trainings, deter theft through strong on-floor presence, and collaborating with management to drive safety initiatives; you may testify in court if required and