Asset Protection Manager: Shrink Reduction Leader

Nordstrom Inc; Shenandoah (TX); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k

Merchandise Discount

Paid Time Off

Life Insurance

Job summary

Nordstrom Rack is seeking a Manager of Asset Protection to lead safety, security and profitability within the store. You will partner with store leadership to drive shrink reduction, protect employees and customers, and uphold Nordstrom’s values.

The role requires experience in asset protection or security and leadership, with the ability to report incidents, use data to identify trends, and implement loss-prevention programs across the store.

Qualifications

• Proven experience in asset protection, security, investigations, or prior leadership experience preferred.
• Strong understanding of exception-based reporting tools and case management software.
• Ability to develop and maintain productive relationships with employees and leaders at all levels.
• Strong written and verbal communication skills; able to communicate clearly and professionally.
• Effective decision-making and problem-solving skills, especially in high-stress situations.
• Strong organizational skills with the ability to prioritize and manage competing demands in a fast-paced environment.
• High level of ownership, accountability, and initiative.
• Computer proficiency, including monitoring and surveillance technologies.
• Flexibility to work a schedule that meets business needs, including evenings and weekends.

Responsibilities

• Build strong, trusting relationships with in-store leaders, including Store Manager, Service Experience, Inventory Accuracy, and Human Resources teams; serve as the subject matter expert on shrink and loss prevention.
• Act as the owner of building security and safety — educate the team on emergency preparedness and support employees in safety-related incidents.
• Accurately report and document all AP incidents and cases in a timely manner.
• Leverage data and reporting to identify trends, mitigate internal and external theft, and minimize operational losses.
• Lead the execution of the company’s shrink reduction strategies and loss prevention programs, including identifying theft and dishonesty.
• Partner with Regional Investigators to address internal and external theft, assist with case development, work with law enforcement, and conduct on-floor apprehensions as needed.
• Use a data-driven approach to proactively identify risks, reduce loss, and maximize profitability.

Skills

Asset protection

Security

Leadership

Data analysis

Tools

Exception-based reporting tools

Case management software

Job description

Nordstrom Rack is seeking a Manager of Asset Protection to lead safety, security and profitability within the store. You will partner with store leadership to drive shrink reduction, protect employees and customers, and uphold Nordstrom’s values.

The role requires experience in asset protection or security and leadership, with the ability to report incidents, use data to identify trends, and implement loss-prevention programs across the store.