Asset Protection Specialist

Shaw’s and Star Market; Salem (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (benef

Time off (vacation, holidays, sick pay

Job summary

Shaw’s and Star Market is seeking an Asset Protection Specialist to protect people, assets, and company integrity in a fast-paced retail store environment. You will monitor activity, support investigations, and work with store leadership to reduce shrink and maintain safety.

In this role you will respond to alarms, conduct surveillance, apprehend theft suspects per policy, and train associates on loss prevention practices while upholding compliance with laws.

Qualifications

• Ability to stay calm and professional in high-pressure situations.
• Strong situational awareness and attention to detail.
• Experience documenting investigations clearly and accurately.

Responsibilities

• Maintain visible presence to support a safe, secure store environment for customers, associates, and vendors while delivering excellent customer service.
• Monitor checkout areas and review exception reports for fraud or dishonesty and ensure compliance with cash handling policies.
• Conduct surveillance throughout the store to detect theft, safety risks, and operational issues.
• Apprehend individuals committing theft in accordance with company policies and applicable laws.
• Respond to Electronic Article Surveillance (EAS) alarms and investigate incidents.
• Monitor receiving and storage areas and conduct delivery audits to detect vendor fraud and ensure procedural compliance.
• Conduct inspections and audits related to shrink control, safety, and physical security standards; document and communicate findings.
• Maintain and operate asset protection equipment, including CCTV, EAS systems, and alarm systems.
• Conduct investigations with thorough documentation and partner with store leadership and law enforcement as needed.
• Train and communicate with associates on loss prevention, safety, and compliance practices.

Skills

Customer service

Observation

Communication

Judgment

Teamwork

Job description

Why choose us?

Are you ready to play a critical role in creating a safe, secure, and compliant store environment? Join us as an Asset Protection Specialist, where protecting people, assets, and company integrity takes center stage. As an Asset Protection Specialist, no two days are ever the same! You'll help protect our people, products, and profits by identifying opportunities to reduce theft, fraud, and operational loss. Using observation skills, technology, and strong partnerships with store leadership, you'll help support a safe, secure, and welcoming environment for our customers and associates. You'll monitor store activity, support investigations, identify potential risks, and take appropriate action in accordance with company policy and applicable laws. Success in this role comes from sound judgment, attention to detail, strong communication, and a passion for helping others.

Bring your flavor

Building the future of food and wellbeing starts with you. Bring your awareness, integrity, and commitment to safety to a role where protection meets service—and where your actions directly support shrink reduction, operational excellence, and a secure shopping environment.

Main Responsibilities

• Maintain a visible presence to support a safe and secure store environment for customers, associates, and vendors while delivering excellent customer service
• Monitor checkout areas and review exception reports to identify fraud, associate dishonesty, and ensure compliance with cash handling policies
• Conduct surveillance throughout the store to detect theft, safety risks, and operational issues
• Apprehend individuals committing theft in accordance with company policies and applicable laws, ensuring safety of all parties
• Respond to electronic article surveillance (EAS) alarms and investigate incidents
• Monitor receiving and storage areas and conduct delivery audits to detect vendor fraud and ensure procedural compliance
• Conduct inspections and audits related to shrink control, safety, and physical security standards; document and communicate findings
• Maintain and operate asset protection equipment, including CCTV, EAS systems, and alarm systems
• Conduct investigations as directed, including thorough documentation, and partner with store leadership and law enforcement as needed
• Train and communicate with associates on loss prevention, safety, and compliance practices while identifying and addressing unsafe conditions

Soft Skills

• Strong customer service mindset with ability to remain calm and professional in high pressure or confrontational situations
• Excellent observation and attention to detail
• Strong communication and interpersonal skills
• Sound judgment and decision making ability
• Ability to work independently and as part of a team

Competencies

• Shrink reduction and loss prevention execution
• Surveillance and incident detection
• Investigations and documentation
• Safety compliance and risk mitigation
• Policy adherence and operational auditing

Knowledge

• Company loss prevention policies and procedures
• Basic understanding of legal requirements and law enforcement interaction
• Cash handling practices and POS transaction review
• Safety, compliance, and operational standards

Abilities

• Strong situational awareness with the ability to quickly assess and respond to safety or security concerns
• Analytical thinking to identify irregular activity and interpret POS or operational data
• Skilled in documenting investigations clearly, accurately, and professionally
• Comfortable operating, maintaining, and troubleshooting surveillance and security equipment
• Capable of remaining alert and engaged during extended periods of standing or walking
• Responds effectively and decisively in emergency or high-risk situations
• Travel requirements: None
• Other requirements: Flexible availability including nights, weekends, and holidays; ability to work varied schedules; reliable attendance; adherence to company safety, loss prevention, and conduct policies

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.