Asset Protection Lead – NYC Store (Safety & Service)

Mattel, Inc.and Subsidiaries; New York (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

American Girl NYC, a banner of Mattel, Inc., is seeking an Asset Protection Lead to safeguard customers, employees, and store assets at the New York flagship. A NYS security license is required, and the ideal candidate will multi-task with strong communication and professional poise.

The role emphasizes monitoring safety, diffusing escalations, and coaching Asset Protection Associates while upholding policy across shifts, including evenings and weekends.

Qualifications

• One to two years of loss prevention, law enforcement, criminal justice, military or security experience preferred.
• State specific security license is required.
• Working knowledge of Microsoft Word, Excel and Outlook software programs preferred.
• Must be able to work evenings, weekends, and holidays.

Responsibilities

• Maintain a safe environment for customers and store employees by monitoring safety concerns and guiding customer traffic.
• Provide external and internal customer service in a positive, professional manner and diffuse escalated situations.
• Prevent loss of company assets through surveillance and checks; understand civil and criminal laws related to retail security.
• Serve as a safety mentor; lead by example and coach Asset Protection Associates.
• Uphold all company, store and department policies and procedures.

Skills

Loss prevention

Security

Communication

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

American Girl NYC, a banner of Mattel, Inc., is seeking an Asset Protection Lead to safeguard customers, employees, and store assets at the New York flagship. A NYS security license is required, and the ideal candidate will multi-task with strong communication and professional poise.

The role emphasizes monitoring safety, diffusing escalations, and coaching Asset Protection Associates while upholding policy across shifts, including evenings and weekends.