Asset Portfolio Administrator

FirstPort; Maryland; On-site; USD 35,000 - 55,000; Full time

Job summary

Innovus is seeking an Asset Portfolio Administrator to deliver a professional asset management service, handling property transfers, consent applications and communications with customers and solicitors. You will support Asset Managers and work closely with Residential Management Companies and leaseholders to ensure compliance and timely responses.

The role requires strong organisational and IT skills, the ability to manage deadlines, and a proactive, client-focused approach.

Qualifications

• Strong administrative capability and accuracy under deadlines.
• Excellent IT skills and MS Office proficiency.
• Excellent communication with customers and solicitors; able to build relationships.

Responsibilities

• Administer property transfers and re-mortgages.
• Process consent applications and review lease matters.
• Serve as first point of contact for customers and solicitors.
• Liaise with Residential Management Companies, leaseholders, solicitors and clients.
• Support Asset Managers and handle complex queries.
• Ensure covenants and documentation align with policy and deadlines.

Skills

Microsoft Office

Tech savvy

Communication skills

Organisational skills

Team player

Customer & solicitor communication

Problem solving

Property industry experience

Job description

Hours:35 hours per week Monday to Friday

At Innovus, we are committed to delivering market leading solutions and professional services. As a Asset Portfolio Administrator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.

At Innovus we are committed to delivering market leading solutions and professional services and as an Asset Portfolio Administrator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Main Purpose of Job

• Delivering an effective and professional Asset Management service to stakeholders, you will undertake varying administrative duties associated with property asset management.
• Processing property transfers and dealing with legal documents, reviewing and administering consent applications, acquiring a sound understanding of lease extensions and enfranchisements.
• Support dedicated teams, to provide a professional and efficient first point of contact for customers' and solicitor enquiries including but not limited to ground rent charges, sub-letting, managing agent disputes, insurance charges and Leasehold Reform Act.

Position in Organisation

Reporting to the Asset Portfolio Manager.

Main Responsibilities

• Administration of property transfers and re-mortgages
• Administration of consent applications
• Providing first point of contact for Customer and Solicitor enquires (written and verbal)
• Liaising with Residential Management Companies, leaseholders, Solicitors & clients as necessary
• Build relationships with Asset Managers & provide assistance on technical and complex queries
• Liaising with Asset Managers
• Ensuring covenants of the Registered Lease are complied with
• Ensuring all fees and documentation are dealt with in accordance with policy guidelines
• Prioritising and actioning own workload.
• Ad-hoc duties as necessary

Skills & Experience

• Ability to work quickly and accurately to meet tight deadlines
• Enthusiastic team player
• Well-developed organisational skills
• Good working knowledge of Microsoft Office software with excellent IT skills, social-media savvy and up to date with new technology
• Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors
• Possess a 'can do' attitude with a confident approach to ownership and accountability
• Experience of communicating with external and internal customers
• Logical thinker/problem solver
• Excellent interpersonal skills
• To embrace the Company's values
• Previous experience within the property industry (desirable)

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.