Asset Management Operations Analyst

Walker & Dunlop; Needham (MA); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401(k) + match

Transit benefits

Wellness program

Parental leave

Life insurance

HSA / FSA

Career development

Volunteer matching

Job summary

Walker & Dunlop is seeking an Asset Management Operations Analyst in Needham, MA to support the GSE Asset Management team, handling inspections, data management, and reporting. You will work with borrowers and staff to ensure loan and property information is accurate and compliant.

The role offers exposure to Servicing and Asset Management activities, with opportunities to participate in critical functions like inspections, operating statement analyses, and transaction support.

Qualifications

• Bachelor's degree in economics, business, finance or related field preferred.
• Corporate experience with analytical, administrative, technical, and interpersonal skills.
• Strong business sense and ability to prioritize and meet deadlines.
• Excellent organizational and communication skills.
• Ability to travel as needed.

Responsibilities

• Assist with inspections scheduling and communications with staff, vendors, and borrowers.
• Coordinate and review annual property inspections.
• Update portfolio database and review O&M narratives.
• Reach out to borrowers and property representatives for updates on loan and property contacts.
• Accompany teammates on property inspections as needed.
• Collect annual and quarterly financial reports from borrowers.
• Save received documents to Box folders.
• Interact with borrowers regarding questions and follow-up with non-responsive borrowers.
• Assist in the creation of routine and ad hoc portfolio reports.
• Review Borrower requests for Replacement Reserves disbursement for loan compliance.
• Utilize accounting system to confirm wiring instructions and to enact disbursements from escrow.
• Complete additional asset management functions as needed.
• Communicate and problem-solve daily with teammates, vendors, and other stakeholders.
• Perform other duties as assigned.

Skills

Business sense

Organizational skills

Communication

Team player

Computer skills

Detail oriented

Travel flexibility

Education

Bachelor's degree in economics, business, finance, or related field

Tools

Excel

Job description

Department: Servicing - GSE Asset Management

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans. Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff. The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance.W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

Impact You Will Have

The Asset Management Operations Analyst is a key member of the GSE Asset Management team. The tasks and activities in this role provide support to the team, and a person in this role will gain broad exposure and a foundational understanding of Servicing and Asset Management group activities within Walker & Dunlop. In addition, this individual will also provide direct support for critical functions of the GSE Asset Management team including, but not limited to, Inspections, Operating Statement Analyses and Transaction Support.

• Assist with inspection scheduling and related communications with staff, vendors, and borrowers.
• Coordinate, record and review annual property inspections.
• Save Inspection-related email communications to Salesforce.
• Update portfolio database as needed, including reviewing narratives for Operations & Maintenance Plans and property descriptions.
• Reach out to borrowers and property representatives to update loan and property contacts as needed.
• Accompany teammates on property inspections as needed.
• Collect annual and quarterly financial reports from borrowers.
• Save received documents appropriate Box folders.
• Interact with borrowers regarding questions and follow-up with non-responsive borrowers.
• Assist in the creation of routine and ad hoc portfolio reports.
• Review Borrower requests for Replacement Reserves disbursement for compliance with loan documents.
• Utilize our accounting system to confirm wiring instructions and to enact disbursements from escrow.
• Complete additional asset management functions as needed.
• Communicate and problem-solve daily with teammates, vendors, and other stakeholders.
• Perform other duties as assigned.

Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

Bachelor's degree in economics, business, finance, or a related field or equivalent experience strongly preferred.

Previous work experience in a corporate setting, working on special projects requiring analytical, administrative, technical, and interpersonal skills preferred (in Servicing or commercial real estate finance is a plus).

Knowledge, Skills and Abilities

• Strong business sense and ability to prioritize work as well as to find solutions to various problems while prioritizing and managing deadlines.
• Excellent organizational skills, attention to detail, judgment, flexibility, and dependability.
• Strong written and verbal communication skills.
• Ability to work as a part of a team, while providing a strong individual contribution.
• Excellent computer skills with ability to create and utilize spreadsheets.
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.
• Ability to travel and operate a motor vehicle.

This position has an estimated base salary of $55,000 - $62,500 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

What We Offer

The opportunity to join one of Fortune Magazine’s Great Places to Work winners Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include:

• Up to 83% subsidized medical payroll deductions
• Competitive dental and vision benefits
• 401(k) + match
• Pre-tax transit and commuting benefits
• A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
• Paid maternity and parental leave, as well as other family paid leave programs
• Company-paid life, short and long-term disability insurance
• Health Savings Account and Healthcare and Dependent Care Flexible Spending
• Career development opportunities
• Empowerment and encouragement to give back – volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked.

Equal Employment Opportunity Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

Fair Chance Hiring Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.

Our experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.