Business Systems Analyst

Walker & Dunlop; Calabasas (CA); Hybrid; USD 76,000 - 86,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid leave

Career development

Volunteer hours

Job summary

Walker & Dunlop is looking for a Business Systems Analyst to design, support, and enhance critical business applications. You will gather requirements, document processes, and configure FileMaker-based solutions while coordinating with Product Management, Design, and Engineering teams.

The role includes integrations with Azure SQL and external APIs, plus post-release support and user documentation. The position emphasizes improving data quality and workflows across the organization, with a

Qualifications

• Bachelor's degree in IT, CS, Business Analytics, or related field or equivalent experience.
• 1+ years of experience as a Business Systems Analyst or related role.
• Experience gathering requirements and partnering with stakeholders to support development.
• Experience with relational databases, SQL, Excel, or reporting tools.
• Experience with FileMaker, low-code platforms, or business application configuration preferred.
• Experience in real estate, financial services, or related industries preferred.

Responsibilities

• Support design, configuration, enhancement, and maintenance of FileMaker applications across business solutions.
• Gather, analyze, and document business and functional requirements for new initiatives.
• Collaborate with Product Management, Design, engineering, and stakeholders to translate needs into solutions.
• Support development, testing, and maintenance of system integrations (Azure SQL, iManage, APIs).
• Assist with testing, release validation, troubleshooting, and post-release support.
• Create and maintain process and system documentation and user materials.
• Identify opportunities to improve processes, data quality, and performance.

Skills

Analytical thinking

Requirements gathering

SQL

Data modeling

Communication

Ownership

AI tools

Problem solving

Education

Bachelor's degree in IT/CS/Business Analytics

Tools

FileMaker

Azure SQL

iManage

APIs

Job description

Department: WDTech - R&D We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

WDTech is W&D’s in-house technology team – a group of collaborative and highly skilled technology professionals, all of whom are leading experts in real estate data, data science, and technology. WDTech Engineering builds solutions that impact not only our products but also the people and processes across our organization. A commitment to innovation and a passion for disrupting the old-fashioned real estate industry are our highest priorities.

The Impact You Will Have

As a Business Systems Analyst, you will help design, support, and enhance the business applications that power critical workflows across the organization. Working closely with business stakeholders, Product Management, Product Design, and engineering teams, you will gather requirements, document business processes, configure systems, and support application enhancements that improve operational efficiency and user experience. In this role, you will contribute to the modernization of internal platforms, including FileMaker applications, Azure SQL integrations, and connected business systems. Your work will help deliver scalable solutions that improve data quality, streamline workflows, and support evolving business needs.

Primary Responsibilities

• Support the design, configuration, enhancement, and maintenance of scalable, high-quality FileMaker applications across new and existing business solutions.
• Gather, analyze, and document business and functional requirements for new initiatives and system enhancements.
• Collaborate with Product Management, Product Design, engineering teams, and business stakeholders to translate business needs into practical, scalable technical solutions.
• Support the development, testing, and maintenance of system integrations, including Azure SQL, iManage, and internal and external APIs.
• Assist with application testing, release validation, troubleshooting, and post-release support to ensure system quality and reliability.
• Create and maintain process documentation, system documentation, and user support materials.
• Identify opportunities to improve business processes, data quality, and application performance.
• Perform other duties as assigned.

Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, Business Analytics, or a related field, or an equivalent combination of education and professional experience.
• 1+ years of experience as a Business Systems Analyst or in a related role supporting business applications, systems implementation, or process improvement preferred.
• Experience gathering business requirements and partnering with stakeholders to support application development or system enhancements.
• Experience working with relational databases, SQL, Microsoft Excel, or reporting tools.
• Experience with FileMaker, low-code platforms, or business application configuration is preferred.
• Experience in real estate, financial services, affordable housing, capital markets, or a related industry is preferred.

Knowledge, Skills and Abilities

• Strong analytical, problem-solving, and critical thinking skills.
• Ability to translate business needs into clear functional and technical requirements.
• Working knowledge of relational databases, data models, SQL, and data validation concepts.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities.
• Excellent written and verbal communication skills with the ability to collaborate across technical and business teams.
• Demonstrated ownership, initiative, and a commitment to continuous learning and process improvement.
• Interest in leveraging AI-enabled tools to improve documentation, business analysis, testing, and workflow efficiency.
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.

This position has an estimated base salary of $76,000 - $86,000 plus a discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data. #LI-MR1 #LI-Hybrid

What We Offer

The opportunity to join one of Fortune Magazine’s Great Places to Work winners

Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include:

• Up to 83% subsidized medical payroll deductions
• Competitive dental and vision benefits
• 401(k) + match
• Pre-tax transit and commuting benefits
• A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
• Paid maternity and parental leave, as well as other family paid leave programs
• Company-paid life, short and long-term disability insurance
• Health Savings Account and Healthcare and Dependent Care Flexible Spending
• Career development opportunities
• Empowerment and encouragement to give back – volunteer hours and donation matching

Eligibility may vary based on average number of hours worked.

Equal Employment Opportunity Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

Fair Chance Hiring Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.

Our experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.