VC Team Lead

Astreya; Portland (OR); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance (UHC)

Dental Insurance (UHC)

Vision Insurance (UHC)

FSAs

Commuter benefits

Education benefits

Wellness program

EAP

Wellness days

401k

Life Insurance

Disability

Tuition reimbursement

PTO

Holidays

Statutory leaves

Job summary

Astreya is seeking an experienced IT field technician to provide on-site support across office and factory environments in Portland, OR. You will handle break/fix, deployments, and escalations for laptops, rugged devices, printers, scanners, and conference room A/V systems, guided by ITSM processes and RCA practices.

Strong Windows troubleshooting and basic networking skills are required, with the ability to work independently and create SOPs and runbooks to improve incident response and service

Qualifications

• Experience supporting laptops, rugged factory devices, printers, scanners, and A/V equipment.
• Familiarity with ITSM ticketing and incident management.
• Proficient with Windows troubleshooting and basic network diagnostics.
• Experience with SCCM, IT Shop or Nexthink is a plus.
• Ability to produce SOPs and runbooks.

Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Skills

On-site support

Windows troubleshooting

ITSM processes

Endpoint deployment

Networking basics

Tools

SCCM

IT Shop

Nexthink

Job description

We are seeking video conferencing support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Salary Range

$76,800.00 - $115,200.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law