Asset Deployment Specialist

cai; Pennsylvania; On-site; USD 55,000 - 85,000; Full time

Job summary

CAI in Allentown, PA is seeking an Asset Deployment Specialist to maintain and track hardware and software assets, manage inventory, and ensure IT asset lifecycle compliance.

You will coordinate with procurement, manage ITSM queues, and generate reports for stakeholders, while administering Microsoft 365, Intune, and Autopilot to support a growing enterprise.

Qualifications

• Minimum 2 years of desktop support and inventory management experience.
• Minimum 2 years with ITAM platforms and asset management tools.
• Minimum 2 years' experience with Microsoft 365 administration, Intune, and Autopilot.
• Certifications in CompTIA A+, ITIL, ITAM, and MS365 desirable.

Responsibilities

• Maintain and update inventory records; conduct audits to verify asset status and resolve discrepancies.
• Manage ITSM work queue; ensure service requests are tracked and closed per SLAs.
• Act as primary contact for end users on asset inquiries; provide device guidance.
• Oversee lifecycle of devices: acquisition, deployment, maintenance, disposal; ensure policy compliance.
• Track warranties and coordinate with vendors for repairs or replacements.
• Monitor software licenses; optimize usage and manage renewals.
• Collaborate with vendors and internal teams to procure assets and services cost-effectively.
• Administer and manage Microsoft 365 products and services; support related apps.
• Generate reports on asset status, usage and performance for stakeholders.

Skills

Desktop support

Inventory management

IT Asset Management

Microsoft 365 admin

Policy writing

Vendor coordination

Communication

Analytical skills

Education

Bachelor's degree

Tools

Freshservice ITSM

Intune

Autopilot

Microsoft 365

Job description

Asset Deployment Specialist

Req number: R8400

Employment type: Full time

Worksite flexibility: Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are seeking an Asset Deployment Specialist to maintain and track hardware and software asset deployment and inventory management.

Job Description

We are looking for an Asset Deployment Specialist to implement and maintain asset lifecycle information, track and report on hardware and software assets, and coordinate with procurement to create policies and procedures related to purchasing. This role will also involve continuously evaluating and improving asset management policies and procedures. This position will be full-time and onsite in Allentown, PA .

What You’ll Do

• Maintain and update inventory records to ensure the accuracy and availability of assets; conduct regular audits to verify asset status and resolve discrepancies
• Manage the work queue for IT Service Management (ITSM) related services, ensuring service requests are tracked and closed in accordance with Service Level Agreements (SLAs)
• Act as the primary contact for end users regarding asset inquiries, providing guidance and support for device-related issues
• Oversee the entire lifecycle of devices, including acquisition, deployment, maintenance, and disposal; ensure compliance with organizational policies and standards
• Track and manage warranties for hardware assets, coordinating with vendors for repairs or replacements as necessary
• Monitor and manage software licenses to ensure compliance and optimize usage; facilitate renewals and address licensing issues proactively
• Collaborate with vendors and internal teams to procure necessary assets and services, ensuring cost-effective purchasing that aligns with organizational needs
• Administer and manage Microsoft 365 products and services, including user accounts, licenses, and security settings. Provide support for related applications and services
• Generate and present reports on asset status, usage, and performance to stakeholders, offering insights and recommendations for improvements

What You’ll Need

• Required: Minimum 2 years of desktop support and inventory management experience
• Minimum 2 years of experience with ITAM platforms with strong knowledge of asset management tools and software
• Minimum 2 years' experience with Microsoft 365 administration, Intune, and Autopilot
• Strong understanding of device and software license management
• Ability to write and implement ITAM policies and procedures
• Excellent organizational and analytical skills
• Strong communication and interpersonal skills
• Strong problem-solving skills with a proactive approach and ability to work independently while managing multiple tasks simultaneously
• Proven experience in IT asset management, including hardware and software tracking
• Preferred: Bachelor's degree in Information Technology, Business Administration, or a related field is preferred
• Freshservice Enterprise ITSM experience
• Certifications in CompTIA A+, ITIL, ITAM, and MS365 highly desirable

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Ability to frequently stand, bend, reach, and manually lift or move items up to 50 pounds

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This p