Asset Adjuster I

MAX Credit Union; Montgomery (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

MAX Credit Union is seeking a detail-oriented collections professional to manage consumer loan delinquencies and preserve member relationships while enforcing policy.

Responsibilities include skip tracing, negotiating repayment terms, and documenting interactions in the core system with strict adherence to regulatory guidelines such as FCRA.

Responsibilities

• Proactively monitors and manages a portfolio of consumer loans that are 11 to 50 days past due.
• Follows structured collection processes to contact members, negotiate repayment terms, and ensure timely resolution.
• Performs precise file maintenance on member accounts and ensures all teller postings, account updates, and status changes are accurately recorded in the core system.
• Accepts and processes member payments with accuracy and ensures all transactions are correctly applied in accordance with internal policies.
• Supports proper and timely reporting of loan statuses to credit bureaus and other financial reporting systems; ensuring adherence to Fair Credit Reporting Act (FCRA) guidelines.
• Maintains comprehensive, organized records of all member communication and collection activities while ensuring all actions are documented in compliance with regulatory standards and internal procedures.
• Performs in-depth skip tracing using internal systems and approved tools to locate members with outdated or inaccurate contact information.
• Evaluates accounts for legal collection activity and collaborates with legal partners or attorneys to escalate cases appropriately, ensuring proper documentation and chain of custody.
• Prepares, maintains, and analyzes delinquency reports, spreadsheets, and account watch lists to support decision-making and track trends or recurring issues.
• Identifies potential legal or operational risks and promptly escalates concerns to management with recommendations for next steps.
• Assists in responding to collection hotline calls and provides support to internal team members to ensure seamless member service and issue resolution.
• Serves as backup to department adjusters and specialists when needed.

Job description

• Proactively monitors and manages a portfolio of consumer loans that are 11 to 50 days past due.
• Follows structured collection processes to contact members, negotiate repayment terms, and ensure timely resolution.
• Performs precise file maintenance on member accounts and ensures all teller postings, account updates, and status changes are accurately recorded in the core system.
• Accepts and processes member payments with accuracy and ensures all transactions are correctly applied in accordance with internal policies.
• Supports proper and timely reporting of loan statuses to credit bureaus and other financial reporting systems; ensuring adherence to Fair Credit Reporting Act (FCRA) guidelines.
• Maintains comprehensive, organized records of all member communication and collection activities while ensuring all actions are documented in compliance with regulatory standards and internal procedures.
• Performs in-depth skip tracing using internal systems and approved tools to locate members with outdated or inaccurate contact information.
• Evaluates accounts for legal collection activity and collaborates with legal partners or attorneys to escalate cases appropriately, ensuring proper documentation and chain of custody.
• Prepares, maintains, and analyzes delinquency reports, spreadsheets, and account watch lists to support decision-making and track trends or recurring issues.
• Identifies potential legal or operational risks and promptly escalates concerns to management with recommendations for next steps.
• Assists in responding to collection hotline calls and provides support to internal team members to ensure seamless member service and issue resolution.
• Serves as backup to department adjusters and specialists when needed.
• Approaches all collection activity with professionalism, empathy, and the intent to preserve member relationships while enforcing policy and protecting the credit union.
• Stays current with policy and regulatory changes.
• Maintains a member first mindset.
• Upholds core values and builds team member and customer relationships.