Assembly - Field Service

Danieli Group; Ashland (KY); On-site; USD 52,000 - 72,000; Full time

Job summary

Danieli Corporation Ashland, KY Service Center is seeking a Field Service Technician to perform advisory services at customer sites and support equipment installations. The role requires travel up to 50–70% and strong technical and communication skills to work with customers and internal teams.

The position emphasizes safety, documentation, and timely reporting, with opportunities to develop skills through targeted training during-site visits and at customer locations.

Qualifications

• 1–3 years' experience in industrial maintenance or equivalent.
• Solid technical knowledge and experience.
• Able to solve most technical issues with minimal direction.
• Able to communicate technical issues effectively to customers.
• Ability to interact and communicate with all levels of the organization.
• Excellent problem solving and conflict resolution skills.

Responsibilities

• Provide advisory field services.
• Use hand tools to dismantle, set up, measure and analyze guide systems.
• Maintain the design criteria established by Danieli design engineers.
• Discuss changes with Danieli management before suggesting changes.
• Control the work site to ensure safety and objective achievement.
• Identify level of drawings and work within the Danieli drawings system.
• Research drawings and data to resolve customer questions or issues.
• Work with MS Office software (Excel, Word, Project Management, Publish) for tasks and archiving.
• Evaluate site information and develop appropriate drawings and data.
• Maintain records of work.
• Submit timesheets, expenses and customer reports within 3 business days.

Skills

Technical knowledge

Customer communication

Problem solving

Multi-tasking

Tools

Excel

Word

Project Management

Publish

Job description

We at Danieli is "One Stop Shop Solution" for all steel major players around the world.

Danieli is amongst the three largest suppliers of equipment and plants to the metals industry, worldwide. Danieli designs and manufactures machinery and plants for the steel industry. Danieli Corporation is the US arm of Danieli, which is based in Italy. Danieli exports its output worldwide with the main goal to provide innovative and "production-cost winner" plants and to maximize benefits to customers. Danieli's objective is constant technological improvement, and it is recognized as one of the most innovative and reliable companies in the metals industry.

We are looking for dynamic people with an open mentality, competent and motivated, who are interested in developing their skills and potential through specialized targeted training and development courses. We are looking for tenacious people able to convert into facts the principles of "velocity" and "innovation," that inspire the work of each of us. We are certain that we can offer brilliant career opportunities to this type of person.

The Field Service Technician will work out of Danieli Corporation Ashland, KY Service Center and travel potentially up to 50-70% of the time visiting customer sites, vendors and training opportunities.

Responsibilities

• Field Service Technician shall perform 'advisory' services
• Hand tools: Technician must be able to use various hand tools to perform dismantling, setup, measurements and analysis of guide systems. This knowledge will be used to perform advisory services; not to perform the work
• Services rendered will maintain the design criteria established by Danieli design engineers
• Changes to equipment shall be discussed with Danieli management, prior to suggesting any changes
• Control the work site to assure safety and final objectives
• Drawings: Able to identify level of drawings and work within the Danieli drawings system.
• Able to research drawings and other data to help resolve customer problems or questions
• Computers:
• Work within usual/customary MS Office software, i.e., Excel, Word, Project Management, Publish, (etc.) to perform assignments, filing and archiving of work
• Planning: Evaluate site information, or distributed information and develop respective drawings and data
• Maintain records of work
• After assignments, technician shall have customer sign worksheets depicting hours and objectives performed. Engineer shall submit timesheet, expenses and customer report within 3 business days. All reports will follow company guidelines. Engineer shall use any data systems supplied by company for time and expense reporting.

Technical Requirements

• 1-3 years' experience in industrial maintenance, being an automotive service technician/mechanic, or any other equivalent experience
• Solid technical knowledge and experience
• Able to solve most technical issues and minimal direction
• Able to communicate technical issues effectively to customers
• Ability to interact and communicate effectively with all levels of the organization
• Excellent problem solving and conflict resolution skills

Soft Skills

• Experienced at dealing with multiple activities with minimum direction
• Abide by OSHA Safety Standards
• Willing to travel up to 70% internationally or domestically for training, customer sites, and vendor workshops.

Other

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Danieli Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.