ASR Manager Radiology

UMass Memorial Health; Worcester (MA); On-site; USD 65,000 - 117,000; Full time

Job summary

UMass Memorial Health is seeking a management professional for Radiology Services to design and monitor scheduling, registration, and authorization workflows. The role ensures accurate referrals, timely pre-arrival registration, and effective queue management across departments.

The ideal candidate has a Bachelor’s degree in a related field and at least 3 years of managerial experience in registration, scheduling, or insurance verification, with strong leadership and EPIC familiarity preferred.

Qualifications

• Bachelor's degree in Business, Healthcare, or related field.
• Minimum of 3 years' managerial experience in Registration, Scheduling, and/or Insurance Verification.
• Understanding of third-party payor and managed care requirements, procedures and regulations.
• Ability to lead, solve problems and work in a high-volume, team-oriented environment.
• Flexibility of schedule and willingness for holiday/weekend shifts as required.
• EPIC experience is a plus.

Responsibilities

• Designs, monitors and implements scheduling, registration, authorization guidelines to ensure efficient Radiology Service processes.
• Ensures scheduling verification, referral and pre-arrival registration information flows are accurate and timely.
• Oversees work queues and reports to maintain productivity and quality standards.

Skills

Managerial experience

Registration

Scheduling

Insurance verification

Third-party payor understanding

Leadership

Communication skills

Education

Bachelor's degree in Business, Healthcare, or related field

Job description

Exemption Status: Exempt

Hiring Range: $65,124.80 - $117,208.00

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday

Scheduled Hours: 730a-4p

Shift: 1 - Day Shift, 8.5 Hours (United States of America)

Hours: 40

Cost Center: 10020 - 3520 Radiology Admin

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

• 1. Designs, monitors and implements scheduling, registration, authorization guidelines, as well as collection of patient liabilities to ensure an accurate and efficient process for Radiology Service functions.
• 2. Ensures scheduling verification, referral and pre-arrival registration processes are integrated and accurate information flows on a timely basis.
• 3. Manages work queues and reports to ensure appropriate productivity and quality standards are achieved.
• 4. Manages all applicable escalation work queues.
• 5. Oversees and monitors work queues and reports for Radiology Services.
• 6. Works closely with Radiology management, physicians, clinical leaders and other departments to ensure harmonious relationship and atmosphere of teamwork.
• 7. Works with Radiology to help establish contracted service agreements with outside agencies, such as Firefighters Program and Lung Cancer Screening Program
• 8. Ensures the financial clearance process is completed in a timely and accurate manner prior to patient arrival whenever possible.
• 9. Oversees collection of patient liabilities as appropriate.
• 10 Establishes processes with Patient Access Center staff to ensure scheduling rules and guidelines are followed. Address scheduling process issues and concerns with Leadership to ensure resolution.
• 11. Oversee the critical results program (actionable findings), ensuring all providers remain compliant with results alerts and follow up.
• 12. Finalizes, signs off and submits payroll on a weekly basis as applicable.
• 13. Ensures compliance to all health and safety regulations and requirements.
• 14. Ensures strict standards of patient confidentiality are met.
• 15. Organizes and maintains clear channels of communication with staff.
• 16. Exhibits appropriate communication with all levels of personnel.
• 17. Position is a working managerial position. May act as Ambulatory Service Representative when necessary.

Standard Management Level Responsibilities:

• 1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
• 2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
• 3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
• 4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
• 5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
• 7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
• 8. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.
• 9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
• 10. Ensures adequate equipment and supplies for department.
• 11. Develops and maintains established departmental policies, procedures, and objectives.
• 12. Ensures compliance to all health and safety regulations and requirements.
• 13. Maintains, regular, reliable, and predictable attendance.
• 14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

• Required: 1. Bachelor's Degree in Business, Healthcare, or related field.

Experience/Skills:

• Required: 1. Minimum of 3 years' managerial experience in Registration, Scheduling, and/or Insurance Verification process.
• 2. Understanding of third-party payor and managed care requirements, procedures and regulations.
• 3 Understanding of primary, secondary and tertiary insurance requirements, procedures and regulations.
• 4. Demonstrated expertise in area of responsibility as well as the ability to solve complex problems. Ability to work in high volume, team-oriented environment. Ability to take directions and work independently.
• 5. Demonstrated leadership ability, initiative, teamwork and assertiveness.
• 6. Excellent communication, analytical skills, interpersonal skills, and strong organization skills.
• 7. Flexibility of schedule.
• 8. Holiday and/or weekend shift work, as well as after-hours coverage as required.
• Preferred: 1. 7-10 years of Healthcare scheduling/registration experience.
• Preferred: 2. Previous EPIC experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies and their measurements, will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description.Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.