Registration Representative 32hrs, 9:30a-6p

UMass Memorial Health; Worcester (MA); On-site; USD 27,000 - 37,000; Part time

Job summary

UMass Memorial Health in Worcester, MA, is seeking a Registration Services professional to support patient admissions and ensure accurate data capture. You will collect demographic and insurance information, verify coverage, and coordinate scheduling for radiology, labs and other services.

The role emphasizes strong data-entry skills, excellent customer service, and the ability to work in a busy hospital environment. A High School Diploma is required, with preferred healthcare-related education.

Qualifications

• Proficient data-entry skills with attention to detail.
• Strong customer service skills (verbal and written).
• Ability to navigate Windows-based systems.

Responsibilities

• Register patients by entering demographic and insurance data into the scheduling system.
• Verify insurance coverage and arrange pre-authorizations as required.
• Obtain and verify workman’s comp and auto coverage when needed.
• Schedule radiology, lab and basic ancillary service appointments.
• Collect patient liabilities and ensure paperwork is complete prior to service.

Skills

Data entry

Customer service

Computer skills

English proficiency

Education

High School Diploma

Associate Degree or certificate in Healthcare

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$19.74 - $26.96

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Friday, Holidays - Every Other Holiday, Monday, Thursday, Tuesday, Wednesday, Weekends - Every Other Weekend

Scheduled Hours:

9:30a-6p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

32

Cost Center:

99940 - 5488 Registration Services Mem Hahn

Union:

SHARE (State Healthcare and Research Employees)

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

II. Major Responsibilities:

• 1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
• 2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
• 3. Obtains and verifies workman's compensation and automobile coverage when required
• 4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
• 5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection
• 6. Coordinates the provision of multiple services to patients.
• 7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• 8. Performs Surgical Day admissions
• 9. Performs bed control, transfers, discharges and admissions tasks
• 10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• 11. Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• 12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
• 13. Maintains accurate and timely records, logs, files and related information as required.
• 14. Completes online death certificate registry.
• 15. Receive and secure patient valuables.
• 16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures and objectives.
• 2. Attends variety of meetings, conferences, seminars, and on-going training as required or directed.
• 3. Demonstrates use of Lean Methodology and Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements including use of PPE as required by policy.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Performs other similar and related duties as required or directed.

All Responsibilities are essential job functions unless otherwise noted.

III. Position Qualifications:

License/Certification/Education:

Required:

• 1. High School Diploma.

Preferred:

• 1. Associate Degree or certificate in Healthcare related field.

Experience/Skills:

Required:

• 1. Proficient data-entry skills with attention to detail.
• 1. Must have computer skills that include use of Windows and the ability to navigate.
• 2. Customer service skills both verbal and written; with a variety of internal and external customers.
• 3. Ability to work in a high volume, team-oriented environment.
• 4. English speaking, reading and writing skills.

Preferred:

• 1. 1-2 years of data entry and/or customer service experience
• 2. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.
• 3. Previous insurance verification experience.
• 4. Bilingual speaking, reading, and writing skills.
• 5. Demonstrated knowledge of medical terminology.

Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.

IV. Physical Demands and Environmental Conditions:

Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment.

Holiday and/or weekend shift work, as well as after-hours coverage as required.

32hrs, 9:30 a.m.-6:00 p.m.: ED Cross-trained role that includeson-unit, in-person consent capture. This position includes every-other-weekend and every-other-holiday rotations.

Wk1: Mon, Wed, Fri, Sat

Wk2: Sun, Mon, Wed, Thurs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.