ASR II: Kelsey-Seybold Clinic-Fort Bend Campus

UnitedHealth Group; Sugar Land (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

UnitedHealth Group is seeking a Front Desk receptionist to support patient flow and ensure efficient check-in/out processes. You will verify demographics and insurance details in Epic, collect co-pays, and schedule appointments, while maintaining patient confidentiality and delivering courteous service.

Ideal candidates have strong communication skills, basic math, and experience in a medical office or customer service role.

Formación

• High School diploma or GED required; healthcare setting or customer service experience preferred.
• Ability to process registrations, collect fees, and schedule appointments.
• Experience with Epic Front Desk or similar healthcare software is a plus.

Responsabilidades

• Assist patients at front desk to ensure quick and accurate processing of visits.
• Obtain and verify patient information and insurance in Epic; ensure proper billing and charge entry.
• Schedule appointments, confirm future visits, and coordinate with clinic staff.
• Handle payments, co-pays, and insurance verifications with accuracy.
• Maintain confidentiality of health information and provide excellent customer service.

Conocimientos

Customer service experience

Excellent communication skills

Fluent English

Confidentiality awareness

Multi-tasking

Cash handling

Epic Front Desk system familiarity

Educación

High School diploma or GED

Herramientas

Epic Front Desk system

Windows/Office basics

Descripción del empleo

• Customer Service: Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction. Endorses mutual respect amongst all members of the healthcare team
• Practices positive guest/peer relationships and works with others to promote an efficient and effective team. Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients
• Front Desk Operations: Provides assistance to patients so that the patient can be processed quickly and efficiently and to ensure that accurate information is obtained and conveyed to the patient including: Relaying information regarding wait time to patients. Answering questions and provides assistance to patients either directly or by referring them to the appropriate person/department. Assisting with filling out forms and paperwork required by the clinic. Updating patient demographics and insurance information in Epic. Ensure proper billing and reporting, including printout of account information. Processes check-in and check-out in Epic system allowing for immediate charge entry into the accounts receivable system. Requires knowledge of all Epic functions. Collects appropriate fees, co-pays, deductibles and co-insurance amounts as determined and documented by the financial review personnel. Issues receipts for all monies received. Performs reconciliation procedures in Epic system within 48 hours of date of service, ensuring that accurate charge capture and all revenue generating patient encounters have been closed. Processes registration of new patients including name search, pseudo number conversion and account set up with insurance, demographic information and scans insurance card into Epic. Schedules appointments in the computer system following clinic standards and procedures. Schedules ancillary appointments providing instructions and preps when necessary. Confirms future appointments one day in advance of appointment or as directed by site management. Performs other duties as assigned by the site manager

• - High school education or equivalent experience.
• High School diploma or G.E.D.
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months of experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows- based software including Word and Excel
• Excellent verbal and written communication skills
• Basic Math ability
• Knowledge of customer service principles and practices
• Ability to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities
• Fluent in English, verbal and written
• Professional demeanor, appearance and grooming

Preferred Qualifications:

• 2+ years of experience working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
• 2+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• EMR/Epic experience
• Basic calculator skills
• Bilingual- English/Spanish
• UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.