Per Diem ASR II: Kelsey-Seybold Clinic NW Campus

Optum; Houston (TX); In loco; USD 25.000 - 44.000; Part-time

Descrizione del lavoro

Kelsey-Seybold Clinic NW Campus in Houston seeks a Per Diem ASR II to support patient check-in/out, registration, cashiering and appointment coordination. You will ensure accurate patient data in Epic and communicate wait times to patients, while delivering friendly, professional service.

The role requires high school diploma and 1+ year customer service in healthcare, with strong communication and computer skills; Epic Front Desk training preferred. Hourly pay ranges from $18.00 to $32.00.

Competenze

• 1+ years of direct face to face customer service experience.
• 1+ years of cash handling or collections experience.
• 6+ months in a customer facing role within a medical office or healthcare setting, or 1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training.
• Experience with Windows-based software and basic computer tasks.
• Excellent verbal and written communication skills and professional presentation.

Mansioni

• Assist patients with check-in/check-out on POS system and collect fees and co-pays.
• Register new patients and verify insurance and demographics in Epic.
• Explain wait times and help with forms, updates in Epic, and referrals to the right department.
• Perform cash control procedures and balance cash at shift end.
• Support site manager with daily duties and other tasks as needed.

Conoscenze

Customer service

Cash handling

Verbal and written communication

Basic math

Professional presentation

English language proficiency

Formazione

High School diploma or G.E.D.

Strumenti

Windows-based software

Microsoft Word

Microsoft Excel

Epic EMR

Descrizione del lavoro

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Per Diem ASR II: Kelsey-Seybold Clinic NW Campus (2397124)

Per Diem ASR II: Kelsey-Seybold Clinic NW Campus - 2397124

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

Primary Responsibilities:

• Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction. Endorses mutual respect amongst all members of the healthcare team. Practices positive guest/peer relationships and works with others to promote an efficient and effective team. Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients
• Processes check-in and check-out on POS system and displays knowledge of all POS functions. Collects appropriate fees, co-pays, deductibles, self-pay and bad debt balances, surgical pre-payments and co- insurance amounts as determined and documented by Financial Review personnel to meet collection standards set by Operations. Issues receipts for all monies taken. Assists patients in setting up payment plans with the Central Business Office. Interacts with patients to discuss account information
• Provides assistance to process patients quickly and efficiently. Ensures accurate information is obtained and conveyed to the patient. Processes registration of new patients including name search and account set up with insurance and demographic information. Relays information regarding wait time to patients. Assists with filling out forms and paperwork required by the clinic. Updates patient demographics in Epic. Answers questions and provides assistance to patients either directly or by referring them to the appropriate person or department. Contacts third party carriers to verify insurance coverage, benefits and eligibility when indicated. Appropriately documents insurance information in Epic and performs proper routing to patient account analysts. Obtains necessary corporate account/worker's compensation information. Reviews work queues daily and performs corrections needed
• Performs cash control procedures for daily accounting of opening cash and balancing of ending cash
• Performs other duties as assigned by the site manager

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or G.E.D.
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months of experience in a customer facing role within a medical office, healthcare setting or other service-related industry or 1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows- based software
• Excellent verbal and written communication skills
• Basic Math ability
• Knowledge of customer service principles and practices
• Excellent professional and personal presentation style
• Ability to speak, write and understand English

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Preferred Qualifications:

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans
• 1+ years of cash handling or collections experience in a medical office setting
• 2+ years of direct face to face customer service experience
• Ability to use Microsoft software applications including Word and Excel
• 10-key touch
• Knowledge of electronic medical record systems

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.