Aspiring Shift Leader - Restaurant Operations

Pollo Tropical; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-known restaurant chain is seeking a Team Leader in Training in Orlando, Florida. This position prepares individuals for shift leadership by providing hands-on experience in daily restaurant operations. Responsibilities include supervising team members, maintaining food safety, and ensuring exceptional guest service. Candidates must have a high school diploma or GED and at least 6 months of experience in the restaurant industry. The role involves a dynamic work environment with a focus on team development and operational excellence.

Qualifications

• Must be at least 18 years of age.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Strong verbal and written communication skills in English.

Responsibilities

• Supervise and guide hourly team members to ensure product quality and guest service.
• Assist in shift planning and oversee responsibilities.
• Resolve guest concerns with urgency and care.
• Assist with administrative tasks including scheduling and inventory checks.

Skills

Supervision and team guidance

Guest service

Problem-solving

Communication

Adaptability

Education

High school diploma or GED

Tools

Microsoft Excel

HRIS platforms

Job description

A well-known restaurant chain is seeking a Team Leader in Training in Orlando, Florida. This position prepares individuals for shift leadership by providing hands-on experience in daily restaurant operations. Responsibilities include supervising team members, maintaining food safety, and ensuring exceptional guest service. Candidates must have a high school diploma or GED and at least 6 months of experience in the restaurant industry. The role involves a dynamic work environment with a focus on team development and operational excellence.