Aspiring Parts Lead - Ops, Inventory & Service

ZT Auto Luxury Charlotte LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

ZT Automotive in Charlotte, NC is hiring an Assistant Parts Manager to run day-to-day parts operations alongside the Parts Manager. Own counter execution, inventory accuracy, and gross retention across retail and internal service sales. This is a leadership-track role for a parts professional ready to step up to department management.

ZT Automotive operates 17 franchise dealerships, offering a clear path to Parts Manager and beyond for strong performers.

Qualifications

• 3+ years of automotive dealership parts experience.
• 1+ year in a lead, supervisory, or senior counter role.
• Working knowledge of a dealership DMS (CDK, Reynolds & Reynolds, Dealertrack, or similar).
• Understanding of inventory control, stock ordering, and parts pricing.
• Strong communication skills with customers, technicians, and service advisors.
• Valid driver's license and clean driving record.

Responsibilities

• Supervise counter staff, drivers, and shipping/receiving alongside the Parts Manager.
• Build daily schedules and assign work to cover retail and service counters.
• Train and coach team members on process, product knowledge, and customer service.
• Enforce department policies, pricing, and discount authorization limits.
• Run daily cycle counts and resolve bin variances.
• Manage stock orders, special orders, and lost-sale tracking to maintain fill rate.
• Monitor obsolescence and aged inventory; execute returns and surplus disposal.
• Ensure accurate receiving, bin locating, and DMS data integrity.
• Protect gross profit by applying pricing structures and minimizing unauthorized discounts.
• Support service department turnaround by keeping RO parts staged and accurate.
• Participate in open repair order reviews.
• Review daily reports for sales, gross, and exceptions; act on variances.
• Create and process purchase orders; verify receipt against PO and packing slip.
• Reconcile vendor and OEM invoices, credits, and statements; resolve discrepancies.
• Perform month-end reconciliation of parts inventory, accounts payable, and work-in-process.
• Reconcile open ROs, special orders, and parts charged to internal and warranty accounts.
• Process warranty parts returns and maintain core return tracking and credits.
• Prepare month-end and inventory reports for the Parts Manager and controller.
• Cover the Parts Manager role during vacations and absences.

Skills

Leadership

Communication

Inventory management

Customer service

Tools

CDK

Reynolds & Reynolds

Dealertrack

Job description

ZT Automotive in Charlotte, NC is hiring an Assistant Parts Manager to run day-to-day parts operations alongside the Parts Manager. Own counter execution, inventory accuracy, and gross retention across retail and internal service sales. This is a leadership-track role for a parts professional ready to step up to department management.

ZT Automotive operates 17 franchise dealerships, offering a clear path to Parts Manager and beyond for strong performers.