Assistant Parts Manager

ZT Automotive Group; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

ZT Automotive Group is seeking an Assistant Parts Manager in Charlotte to lead day-to-day parts operations alongside the Parts Manager. You will own counter execution, inventory accuracy, and gross retention across retail and internal service sales, with a clear path to department management.

The role involves supervising counter staff, building schedules, coaching the team, and ensuring policy adherence while maintaining profitability.

Qualifications

• 3+ years of automotive dealership parts experience.
• 1+ year in a lead, supervisory, or senior counter role.
• Working knowledge of a dealership DMS (CDK, Reynolds & Reynolds, Dealertrack, or similar).
• Understanding of inventory control, stock ordering, and parts pricing.
• Strong communication skills with customers, technicians, and service advisors.
• Valid driver's license and clean driving record.

Responsibilities

• Supervise counter staff, drivers, and shipping/receiving alongside the Parts Manager.
• Build daily schedules and assign work to cover retail and service counters.
• Train and coach team members on process, product knowledge, and customer service.
• Enforce department policies, pricing, and discount authorization limits.

Skills

Parts experience

Leadership

DMS knowledge

Inventory control

Communication

Driver's license

Tools

CDK

Reynolds & Reynolds

Dealertrack

Job description

Description

About the Role

ZT Automotive is hiring an Assistant Parts Manager to run day-to-day parts operations alongside the Parts Manager. You will own counter execution, inventory accuracy, and gross retention across retail and internal service sales. This is a leadership-track role for a parts professional ready to step up to department management.

ZT Automotive operates 17 franchise dealerships across multiple brands and dealer groups, giving strong performers a clear path to Parts Manager and beyond.

Key Responsibilities

Operations and Leadership

• Supervise counter staff, drivers, and shipping/receiving alongside the Parts Manager
• Build daily schedules and assign work to cover retail and service counters
• Train and coach team members on process, product knowledge, and customer service
• Enforce department policies, pricing, and discount authorization limits

Inventory Control

• Run daily cycle counts and resolve bin variances
• Manage stock orders, special orders, and lost-sale tracking to maintain fill rate
• Monitor obsolescence and aged inventory; execute returns and surplus disposal
• Ensure accurate receiving, bin locating, and DMS data integrity

Sales and Gross

• Protect gross profit by applying pricing structures and minimizing unauthorized discounts
• Support service department turnaround by keeping RO parts staged and accurate
• Participate in open repair order reviews
• Review daily reports for sales, gross, and exceptions; act on variances

Administration

• Create and process purchase orders; verify receipt against PO and packing slip
• Reconcile vendor and OEM invoices, credits, and statements; resolve discrepancies
• Perform month-end reconciliation of parts inventory, accounts payable, and work-in-process
• Reconcile open ROs, special orders, and parts charged to internal and warranty accounts
• Process warranty parts returns and maintain core return tracking and credits
• Prepare month-end and inventory reports for the Parts Manager and controller
• Cover the Parts Manager role during vacations and absences

Qualifications

Required

• 3+ years of automotive dealership parts experience
• 1+ year in a lead, supervisory, or senior counter role
• Working knowledge of a dealership DMS (CDK, Reynolds & Reynolds, Dealertrack, or similar)
• Understanding of inventory control, stock ordering, and parts pricing
• Strong communication skills with customers, technicians, and service advisors
• Valid driver's license and clean driving record