ASM

Gettel Automotive Group; Gainesville (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

Flex Spending Accounts

Short-term Disability

Long-term Disability

401K Plan

Holiday Pay

Personal Days

Sick Days

Paid Vacation

Paid Training

Growth Opportunities

Flexible Work Schedules

Product Discounts

Vehicle Purchase Plan

Saturday Lunches

Accident Insurance

Critical Illness Plans

Job summary

Gettel Automotive Group in Gainesville, FL seeks an Assistant Service Manager to uphold our high standards of service. You will manage reception, drive timely vehicle delivery, and ensure accurate work orders with clear documentation.

You bring professional appearance, excellent communication, strong organizational skills and the ability to multitask in a busy service bay. We offer comprehensive benefits, training, growth opportunities, and a supportive team environment.

Qualifications

• Professional appearance.
• Excellent communication.
• Attention to detail and accuracy on paperwork.
• Ability to multitask.
• A true passion for serving guests.

Responsibilities

• Follow GAMG’s reception and active delivery process.
• Prepare and review work orders with accuracy.
• Call missed appointments to reschedule.
• Provide proactive updates to customers about vehicle progress.
• Answer phones and return calls in a timely manner.

Skills

Excellent communication

Professional appearance

Attention to detail

Organizational skills

Multitasking

Guest service

Job description

Job Details: Job Location: BMW of Gainesville - Gainsville, FL, Salary Range: Undisclosed, At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity.We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step.Above all, we have highest standard of honesty and integrity when conducting business.We are committed to an environment where the customer is always treated with respect and dignity...

What We Offer

• Medical, Dental & Vision Insurance
• Life Insurance
• Health Savings & Flex Spending Accounts
• Short & Long Term Disability
• 401K Plan
• Holiday Pay
• Personal & Sick Days
• Paid Vacation
• Paid Training
• Growth Opportunities
• Flexible Work Schedules
• Discounts on products & services
• Employee vehicle purchase plans
• Saturday Lunches
• Accident & Critical Care Plans

Qualifications:

GENERAL RESPONSIBILITIES

• Professional appearance
• Excellent communication
• Organizational skills- attention to detail and accuracy on paperwork
• the ability to multitask
• A true passion for serving guests Most importantly follow GAMG’s reception and active delivery process.

BEST PRACTICES OF A SUCCESSFUL ASM

• Know your appointments for the day.
• Have your preprinted work orders and other documents prepared the night before the appointment date.
• Call all missed appointments from the prior day to reschedule.
• Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership
• Call customers from service marketing lists that are potential customers.
• Provide clear documentation on work orders for technicians.
• Provide clear and accurate invoicing for customers, warranty and internal ROs.
• Present customers with factory maintenance needs.
• Recommend the items documented on the multi-point inspection.
• Pro-actively update customers on vehicles progress when appropriate and at a minimum of twice a day. 10:00AM and 2:00PM
• Customers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates.
• Follow 10-5-First-Last rule.
• 10 Foot Rule - Recognize that a customer is within your workspace.
• 5 Foot Rule - Have contact with the customer.
• First: Be the first person to speak
• Last: Be the last person to speak
• Smile and portray a positive attitude and happy demeanor.
• Deliver vehicle by promise time, contact customer in advance if the original promised time cannot be met.
• Answer phones and return calls in a timely manner.
• Arrive at work sufficiently before start time so that all preparations are complete (uniform, name badge, start-up process) before guests are received.
• Review special order parts status with parts department and make call as necessary.
• Prepare your Game Day Report (example attached) as your manager will be reviewing with you and picking up first thing in the morning. That will include: Activities from the prior days sales and gross Calls made to develop new business Appointments for the next day