Service Advisor

Mercedes-Benz of Plano; Plano (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

PTO

Discounts on Vehicle Purchase, Service

Flexible Spending Account

Job summary

Mercedes-Benz of Plano is seeking an Automotive Service Manager assistant to ensure top-tier customer service and accurate repair coordination. You will interpret customer concerns, schedule service, and liaise with technicians to complete work efficiently while maintaining dealership standards.

The role requires strong communication, problem-solving, and a proven track record in automotive after-sales services, with pre-employment screening as part of the process.

Qualifications

• Previous Luxury Automotive ASM experience preferred.
• Strong computer literacy and working knowledge of Windows-based programs.
• Understanding of the Automotive After Sales market/industry preferred.
• Strong customer service focus and ability to resolve inquiries/issues.
• Pass pre-employment drug screen, background and MVR check.

Responsibilities

• Interpreting customer concerns and liaising with technicians.
• Greeting customers and scheduling services.
• Liaison with customers about additional work required.
• Estimating time and costs associated with repairs.
• Handling customer complaints and ensuring satisfaction.
• Responding to customer requests and needs.
• Tracking the vehicle through the workshop and coordinating with technicians.

Skills

Customer service

Communication

Liaison skills

Job description

What We Offer

• Discounts on Vehicle Purchase, Service, and Enterprise Rental Cars
• Our New Location in 2015 – Fully Climate Controlled in All Areas
• Medical, Dental, and Vision Insurance
• Group Life Insurance
• Short and Long Term Disability
• 401(k) Retirement Savings Plan
• Flexible Spending Account
• Competitive Pay Plans
• PTO
• Career Path Programs
• Discounts on Vehicle Purchase, Service, and Enterprise Rental Cars
• Our New Location in 2015 – Fully Climate Controlled in All Areas

The purpose of our ASM is to maximize our Clients' experience with our Dealership. Your two objectives are to be sure your Customer's car is fixed right by extracting the symptoms from your Customers that will enable our Technicians to experience our Customers' issues, and then correct same, and selling the necessary labor and parts to our Customers to repair and maintain their vehicles properly. Our ASM's must maintain dealership standards of quality and Customer satisfaction.

Responsibilities

• Interpreting customer concerns and comments and liaising with technicians.
• Greeting customers and scheduling services.
• Liaison with customer about any additional work required.
• Estimating time and costs associated with repairs.
• Handling customer complaints.
• Responding to customer request and needs.
• Working with technicians and tracking the vehicle through the workshop.

Duties Include But Are Not Limited To

• Listens to requests of the service desired and explains the repair or service order.
• Generates profit by selling service, repairs and parts.
• Estimates the cost and time needed to do the repair and gathers needed information for EXT warranties and insurance companies.
• Deals with customer account status and methods of payments.
• Handles customer complaints and ensures high customer satisfaction standards.
• Promotes service facilities to encourage repeat business.
• Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed.
• Carries out after sales follow ups to build and maintain positive relationships.

Requirements

• Previous Luxury Automotive ASM experience Preferred.
• Strong computer literacy and good working knowledge in the most common windows based programs.
• Thorough understanding of the Automotive After Sales market / industry Preferred.
• Strong customer service focus and ability to resolve customer inquiries / issues.
• Pass pre-employment drug screen, background and MVR check.

Ewing Automotive Group is an Equal Opportunity Employer