Asistant General Manager

Margaritaville Island Hotel; Pigeon Forge (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Margaritaville Island Hotel in Pigeon Forge, TN, is seeking an Assistant General Manager to support the General Manager in running day-to-day operations and delivering an outstanding guest experience.

You will lead hotel staff, coordinate across departments, monitor budgets and expenses, enforce safety and service standards, plan events, and drive continuous improvement to keep the hotel running smoothly and guests feeling welcomed.

Qualifications

Responsibilities

• Oversee hotel staff, ensuring they perform their duties efficiently and professionally
• Address guest concerns and ensure exceptional service to encourage guest satisfaction and loyalty
• Assist the General Manager with monitoring budgets, expenses, and revenue streams to ensure financial goals are met
• Coordinate with department heads to ensure smooth operation of all hotel functions
• Train new staff and provide ongoing development opportunities to enhance their skills and performance
• Maintain high standards of cleanliness, maintenance, and service throughout the hotel
• Monitor inventory levels and order supplies as needed to meet operational requirements
• Implement and enforce safety protocols to protect guests, staff, and hotel property
• Plan and oversee events held at the hotel, ensuring all logistical details are executed smoothly
• Conduct regular performance evaluations for staff and provide feedback for improvement and recognition

Job description

As a Hotel Assistant General Manager, you'll be the General Manager’s go-to person, helping them oversee all aspects of the hotel's operations. You'll handle duties such as managing staff, ensuring an outstanding guest experience, and overseeing day-to-day operations. From coordinating with different departments to handling customer concerns and administrative tasks, your job is to keep the hotel running like a well-oiled machine while also making sure guests feel welcomed and satisfied.

What You'll Do

List specific job responsibilities. For example:

• Oversee hotel staff, ensuring they perform their duties efficiently and professionally
• Address guest concerns and ensure exceptional service to encourage guest satisfaction and loyalty
• Assist the General Manager with monitoring budgets, expenses, and revenue streams to ensure financial goals are met
• Coordinate with department heads to ensure smooth operation of all hotel functions
• Train new staff and provide ongoing development opportunities to enhance their skills and performance
• Maintain high standards of cleanliness, maintenance, and service throughout the hotel
• Monitor inventory levels and order supplies as needed to meet operational requirements
• Implement and enforce safety protocols to protect guests, staff, and hotel property
• Plan and oversee events held at the hotel, ensuring all logistical details are executed smoothly
• Conduct regular performance evaluations for staff and provide feedback for improvement and recognition

What You'll Need to Get the Job Done

List what a qualified candidate needs to do their job effectively. For example:

• 5 years of work experience as a Hotel Assistant General Manager or similar supervisory role
• Outstanding customer service skills
• Strong leadership and team management experience
• Proven experience creating financial reports and managing a budget

List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:

• Advanced skills in accounting software and inventory management
• The ability to quickly identify and address issues that arise within the hotel environment
• Good written and verbal communication skills
• A solid understanding of the hospitality industry, including trends, regulations, and best practices