Casino Host (Asian Marketing) arrow_forward

Wind Creek; Chicago (IL); On-site; USD 63,700 - 78,700; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off

401(k) with company match

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality Authority is hiring a Casino Host – Asian Marketing to acquire, develop, and maintain VIP relationships within the Asian market, driving revenue for Wind Creek Casino.

The role involves cultivating new business, hosting guests on property, and promoting Wind Creek Casino while upholding all policies and guest service standards. A strong focus on Asian language capabilities and hospitality experience is required.

Qualifications

• High School diploma or GED required.
• Must be twenty-one (21) years of age or older.
• Zero (0) to Two (2) years of hospitality or related experience - required.
• Ability to speak fluently in one or more Asian languages (such as Chinese, Korean, Vietnamese, or another applicable dialect) - required.
• Established player following preferred.
• Experience with Casino Player Management Systems or Host Management Systems preferred.
• Must successfully pass the job interview, including a guest service audition.

Responsibilities

• Extends complimentary items and services to guests by analyzing guest play within established guidelines.
• Recruits new mid- and high-value players within the Asian market through direct mail, telemarketing, referrals, on-floor prospecting, community outreach, and off-site events.
• Attracts, develops, and maintains relationships with target customers by delivering personalized guest service.
• Greets and hosts assigned guests while they are on property.
• Ensures assigned guests are enrolled in and actively using the Player's Club program.
• Coordinates hotel accommodations, dining reservations, transportation, entertainment, and other guest services as appropriate.
• Utilizes the Host Management System (HMS) to document guest interactions, track guest activity, and develop player relationships.
• Monitors guest profitability while managing complimentary expenses responsibly.
• Conducts outbound phone calls to invite guests to the property and special events.
• Markets and fills casino promotions, tournaments, special events, and hosted events.
• Participates in on-property and off-property player development events.
• Creates an atmosphere of excitement by recognizing and celebrating guest wins.
• Appropriately resolves guest service concerns while providing exceptional customer service.
• Achieves established production goals and departmental objectives.
• Maintains confidentiality of guest information and protects Player's Club accounts and promotional offers.

Skills

Asian language proficiency

Communication skills

Customer service

Education

High School diploma or GED

21+ years old

Occupational License required

Tools

Casino Player Management Systems

Host Management Systems

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview:

The primary responsibility of theCasino Host – Asian Marketingis to acquire, develop, and maintain relationships with VIP customers within the Asian market that lead to increased revenues for the company. This position is responsible for cultivating new business, maintaining assigned accounts, and providing personalized guest service while promoting Wind Creek Casino. All duties are performed in accordance with departmental and WCH's policies, practices, and procedures.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Extends complimentary items and services to guests by analyzing guest play within established guidelines.
• Recruits new mid- and high-value players within the Asian market through direct mail, telemarketing, referrals, on-floor prospecting, community outreach, and off-site events.
• Attracts, develops, and maintains relationships with target customers by delivering personalized guest service.
• Greets and hosts assigned guests while they are on property.
• Ensures assigned guests are enrolled in and actively using the Player's Club program.
• Arranges appropriate complimentary services during guest visits.
• Coordinates hotel accommodations, dining reservations, transportation, entertainment, and other guest services as appropriate.
• Utilizes the Host Management System (HMS) to document guest interactions, track guest activity, and develop player relationships.
• Monitors guest profitability while managing complimentary expenses responsibly.
• Conducts outbound phone calls to invite guests to the property and special events.
• Markets and fills casino promotions, tournaments, special events, and hosted events.
• Participates in on-property and off-property player development events.
• Creates an atmosphere of excitement by recognizing and celebrating guest wins.
• Appropriately resolves guest service concerns while providing exceptional customer service.
• Achieves established production goals and departmental objectives.
• Maintains confidentiality of guest information and protects Player's Club accounts and promotional offers.
• Other duties and responsibilities as assigned.

Job Requirements:

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment.
• Must be twenty-one (21) years of age or older.
• Zero (0) to Two (2) years of hospitality or related experience - required
• Ability to speak fluently in one or more Asian languages (such as Chinese, Korean, Vietnamese, or another applicable dialect) - required .
• Established player following preferred.
• Experience with Casino Player Management Systems or Host Management Systems preferred.
• Must successfully pass the job interview, including a guest service audition.
• Must possess excellent verbal, written, and organizational skills.
• Must be friendly, highly energized, and self-motivated.
• Must be able to achieve production goals while working in a fast-paced, high-pressure environment.
• Must be able to professionally resolve guest service issues and recover guest relationships.
• Must be able to work independently as well as collaboratively within a team.
• Must be able to stand and/or walk for the entire shift.
• Must work a flexible schedule including nights, weekends, holidays, and special events.
• Must be willing to travel and participate in training as recommended or required.
• Must possess an Occupational License (or the ability to obtain and maintain one) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a condition of continued employment.

Base Pay:

• Compensation: $63,700.00 - $78,700.00 annually, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.