ASIA ASSISTANT MANAGER

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

L’Auberge Casino Resort in Lake Charles, LA seeks a Restaurant Assistant Manager – Asia to lead a fast-paced, guest-focused front-of-house operation. You will supervise staff, manage scheduling, and ensure high standards of service and profitability.

The role requires strong knowledge of wine and beverages, staff development, and effective communication across FOH/BOH. We offer competitive benefits and opportunities for growth.

Qualifications

• Understanding of full-service restaurant operation.
• Excellent customer relation skills.
• Knowledge of wines and alcoholic beverages.
• Demonstrated knowledge of tableside service and specialized tableside preparations.
• Ability to maintain bar operations.
• Bilingual in English and Vietnamese or Mandarin preferred.

Responsibilities

• Create an atmosphere that induces guests to choose L’Auberge Casino Resort and build customer relations.
• Open and close shift and prepare for operation, ensuring cleanliness and security of assets.
• Maintain scheduling, time and attendance records, and staff appraisals to ensure appropriate staffing.
• Monitor department budget to optimize labor and resources for effective operation.
• Monitor guest satisfaction and make recommendations to improve service quality.
• Inspect front-of-house areas to ensure safety and compliance with procedures.
• Maintain knowledge of menu, ingredients, allergens, and production challenges to communicate with guests and coach staff.

Skills

Full-service ops

Customer relations

Wine knowledge

Tableside service

Bar operations

Bilingual EN/Mandarin/VI

Education

High school diploma + 4 years fine dining + 2 years supervisory

Bachelor’s in Restaurant Management or related field

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position. Paid time off is earned according to the local policy and increases with the length of employment.

POSITION SUMMARY

The Restaurant Assistant Manager – Asia in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The Restaurant Assistant Manager - Asia is also responsible for operating and maintaining an efficient and profitable (front-of-the-house) food services operation, as well as for participating in the planning and direction of the assigned outlet(s); manages the activities and functions of the assigned food outlet(s), including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with L’auberge Casino Resort’s objectives.

Responsibilities

• Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino of choice; responsible for actively building and retaining customer relations service.
• Opens and closes shift or work area at scheduled times, ensuring restaurant is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that employees are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.
• Resolves guest concerns or complaints in order to maintain positive customer relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Pinnacle Entertainment, Inc. continues to offer superior product and service.
• Works with the Restaurant Manager to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.
• Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
• Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
• Has a working knowledge of kitchen operations and service flow. Understand ticket times, expo processes, station setups, and kitchen execution that impacts the guest experience.
• Maintain menu and product knowledge beyond the dining room. Understand key preparation methods, ingredients, allergens, and common production challenges so the manager can confidently communicate with guests, coach team members, and facilitate effective communication between FOH and BOH.

Requirements

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
• Ability to communicate effectively with customers, as well as all levels of employees.
• Ability to effectively and efficiently move around dining room.
• Ability to review and comprehend all necessary documentation.
• Ability to take reservations over the phone.

JOB QUALIFICATIONS

• Understanding of full-service restaurant operation.
• Excellent customer relation skills.
• Knowledge of wines and alcoholic beverages.
• Demonstrated knowledge of tableside service and specialized tableside preparations.
• Ability to maintain bar operations.
• Bilingual in English and Vietnamese or Mandarin is preferred.

This knowledge and these skills are typically acquired through a high school degree, as well as four years’ fine dining experience, with a minimum of two years’ supervisory experience; or through a Bachelor's degree in Restaurant Management or related field and two years’ experience.