ASE Master Auto Technician

Lithia & Driveway; Urbandale (IA); On-site; USD 48,000 - 72,000; Full time

Job summary

Ramsey Subaru is seeking a Service Technician to perform automotive repairs and service in line with store and factory standards. The technician diagnoses issues, tests repairs, and collaborates with service staff to ensure customer satisfaction.

The role reports to the Service Manager. Responsibilities include diagnosing malfunctions, road-testing, documenting work, maintaining tools, and pursuing ASE certifications as required.

Qualifications

• Must have manufacturer training and be able to perform repairs with minimal supervision.
• Minimum of 3 ASE certifications (ASE Master Technician preferred).
• Automotive technical knowledge with 3–5 years of experience.
• Strong attention to detail and sense of urgency.
• Excellent communication with customers and team.

Responsibilities

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.
• Diagnose cause of malfunction.
• Complete all work according to the applicable safety requirements.
• Road-test vehicles to ensure quality of repair work.
• Accurately record time spent on repairs utilizing company time clocking procedures.
• Document work performed on repair order and document test procedures/results.
• Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as “special tools”.
• Return special tools to proper place.
• Use shop supplies and materials in a practical and economical manner.
• Maintain an organized and clean workspace, completing a stall cleaning every day.
• Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
• Complete all required training.
• Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training.
• Participate in and utilize technical training as assigned by management.
• Review the technical bulletins and other publications as assigned by management.
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies. Clean gray work shirts creased gray work trousers, shirts to be tucked in at all times. Belts worn on trousers to be of no buckle design to avoid scratching paint on customer’s vehicles.
• Arrive at work, take breaks, and depart work at the times designated by management.

Skills

Attention to detail

Sense of urgency

Excellent communication

Automotive knowledge

ASE certifications

Customer pay proficiency

Education

ASE Master Technician certification

Job description

Ramsey Subaru is seeking a Service Technician to perform automotive repairs and service in line with store and factory standards. The technician diagnoses issues, tests repairs, and collaborates with service staff to ensure customer satisfaction.

The role reports to the Service Manager. Responsibilities include diagnosing malfunctions, road-testing, documenting work, maintaining tools, and pursuing ASE certifications as required.