ASCENDER Student Data Support Specialist

DeKalb Health; San Antonio (TX); On-site; USD 65,000 - 74,000; Full time

Job summary

ESC-20 seeks a software support specialist to provide support and services for ASCENDER student applications to its client districts.

You will troubleshoot, train users, and ensure reliable operation of student data systems, while documenting issues and coordinating with partners such as LEAs and the Texas Computer Cooperative. A High School Diploma is required; a Bachelor's degree is preferred, with 2–3 years of school data support experience valued.

Qualifications

• High School Diploma required; Bachelor’s degree from an accredited university preferred.
• Two to three years of school/service center experience related to student data support required.
• Experience with school student accounting procedures and problems, especially in the areas of attendance, special education, scheduling, discipline and grade reporting.
• Understanding of PEIMS submissions and TSDS collections.
• Knowledge of state and federal rules and laws related to student applications provided by ESC-20.
• Knowledge of the ASCENDER student software applications and familiarity with its processes.

Responsibilities

• Make decisions and develop a mechanism to provide software support and services to users of all ESC-20 student systems applications.
• Ensure requests for services and support are promptly handled and that proper output and information is provided.
• Ensure clients are aware of the services offered by the service center.
• Conduct workshops and user training on student applications at the service center, online, and/or at the local education agency (LEA)s (support sessions).
• Record and update the ESC-20 ticketing system with support details and time spent.
• Provide onboarding support for new LEAs.
• Ensure problems reported or requests for changes by users for special programming are understood and reported properly to the direct supervisor.
• Interpret client’s view of problems and communicate these to the Texas Computer Cooperative (TCC) using the TCC helpdesk application.
• Gather user requirements for modifications and enhancements to the student software system and provide to the TCC through the helpdesk application.
• In cooperation with the other team members and the direct supervisor, develop an annual calendar of processing and training dates.
• Participate in TCC user acceptance testing as appropriate.
• Serve as a resource to users in identifying file or data problems and suggest methods for corrective procedures.
• Ensure billing for special programming and other on-request services to clients is submitted in a timely manner.
• Ensure student system users are informed of system updates/enhancements.
• Continuously monitor the progress of client districts, identify problems encountered, and use problem-solving skills to determine the appropriate action for resolution.
• Read and interpret technical material and applicable state laws and rules.
• Provide detailed documentation for software support to clients.
• Test software prior to its release to clients to ensure accuracy and that changes are made that are advantageous for client use.
• Provide requested reports related to the review and evaluation of a client’s student data elements.
• Actively solicit user feedback.
• Submit recommended designs, modifications, and enhancements to direct supervisor.
• Offer professional assistance to other staff members when appropriate.

Skills

Data support experience

Attendance & reporting

PEIMS familiarity

TSDS collections

ASCENDER software

Regulatory knowledge

Education

High School Diploma

Bachelor’s degree

Tools

MS Office

Job description

ESC-20 seeks a software support specialist to provide support and services for ASCENDER student applications to its client districts.

You will troubleshoot, train users, and ensure reliable operation of student data systems, while documenting issues and coordinating with partners such as LEAs and the Texas Computer Cooperative. A High School Diploma is required; a Bachelor's degree is preferred, with 2–3 years of school data support experience valued.