Student Data Applications Support Consultant

DeKalb Health; San Antonio (TX); On-site; USD 847,000 - 953,000; Full time

Job summary

ESC-20 is seeking a qualified professional to provide software support for ASCENDER student applications and assist with PEIMS/TSDS data activities.

You will work with client districts, deliver training, and document support steps to ensure accurate data and smooth system usage.

Qualifications

• Bachelor’s degree from an accredited university required; major in business administration or related field preferred.
• Three to five years of school/service center experience related to student data support required.
• Experience with school student accounting procedures, including attendance, special education, scheduling and grading.
• Understanding of PEIMS submissions and TSDS data collections.
• Knowledge of state and federal rules related to school business applications.

Responsibilities

• Provide software support and services for ASCENDER student applications to ESC-20 clients.
• Assist with PEIMS and TSDS data collections and related activities.
• Record and communicate client requirements, issues, and resolutions clearly.
• Develop and deliver user training and documentation for client staff.
• Maintain and update the ESC-20 ticketing system with support activity.

Skills

PEIMS knowledge

TSDS knowledge

ASCENDER software

MS Office proficiency

Problem solving

Education

Bachelor's degree

3-5 years school data experience

Tools

ASCENDER

Job description

• Base Pay $6,327.00 - $7,118.00 / Month
• Relocation Expense Covered No
• Required Degree 4 Year Degree
• Manage Others No

• Name Human Resource Services
• Phone [phone]
• Email [e-mail]

JOB SUMMARY: Provide ESC-20 clients with software support and services for ASCENDER student applications. Provide client support related to the review and evaluation of student data elements and assistance with PEIMS (Public Education Information Management System) related activities.

POSITION REQUIREMENTS

JOB KNOWLEDGE, SKILLS/ABILITIES

Knowledge

• Bachelor’s degree from an accredited university required; major in business administration or related filed preferred.
• Three to five years of school/service center experience related to student data support required.
• Experience with school student accounting procedures and problems, especially in the areas of attendance, special education, scheduling, discipline and grade reporting.
• Understanding of PEIMS submissions and TSDS collections.
• Knowledge of state and federal rules and laws related to business applications provided by ESC-20.
• In depth knowledge of the ASCENDER student software applications and its processes.
• Comprehensive knowledge of school operations and the impact of software changes on client workflows, allowing for tailored instructions based on this expertise.

Skills/Abilities

• Excellent problem-solving skills and creativity associated with student data support.
• Excellence in training and presentation skills, including development of training materials.
• Ability to provide client-based support related to the review and evaluation of student data elements.
• Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets) and e-mail.
• Proficiency with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.

Exceptions

• Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.

PRODUCTS AND OUTCOMES

• Make decisions and develop a mechanism to provide software support and services to users of all ESC-20 student systems applications.
• Ensure requests for services and support are promptly handled and that proper output and information is provided.
• Ensure clients are aware of the services offered by the service center.
• Conduct workshops and user training on student applications at the service center, online, and/or at the local education agency (LEA) (support sessions) independently.
• Record and update the ESC-20 ticketing system with support details and time spent.
• Provide onboarding support for new LEAs.
• Ensure problems reported or requests for changes by users for special programming are understood and reported properly to the direct supervisor.
• Interpret client’s view of problems and communicate these to the Texas Computer Cooperative (TCC) using the TCC helpdesk application.
• Gather user requirements for modifications and enhancements to the student software system and provide to the TCC through the helpdesk application.
• In cooperation with the other team members and the direct supervisor, develop an annual calendar of processing and training dates.
• Participate in TCC user acceptance testing and serve as a resource to a TCC Consultant Resource Team(s) as needed.
• Serve as a resource to users in identifying file or data problems and suggest methods for corrective procedures.
• Ensure billing for special programming and other on-request services to clients is submitted in a timely manner.
• Ensure student system users are informed of system updates/enhancements.
• Continuously monitor the progress of client districts, identify problems encountered, and use problem-solving skills to determine the appropriate action for resolution.
• Read and interpret technical material and applicable state laws and rules.
• Provide detailed documentation for software support to clients.
• Test software prior to its release to clients to ensure accuracy and that changes are made that are advantageous for client use.
• Provide requested reports related to the review and evaluation of a client’s student data elements.
• Actively solicit user feedback.
• Submit recommended designs, modifications, and enhancements to direct supervisor.
• Offer professional assistance to other staff members when appropriate.
• Assist with TSDS and PEIMS data collections as appropriate for school student data.

INITIATIVE

• Demonstrate initiative, persistence, and a proactive approach to assigned responsibilities.
• Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served.
• Seek, participate, and engage in job-related learning and development experiences that provide professional growth.
• Remain current with industry standards, developments, and applicable laws/regulations; implement accordingly.
• Demonstrate flexibility and adaptability to new situations and assignments.
• Set challenging goals and reach a high standard of performance despite barriers encountered.
• Make connections with individual responsibilities and the Center’s Mission, Vision, goals and objectives.
• Promote and support continuous improvement and organizational change.
• Work under minimal supervision.

COMMUNICATION/HUMAN RELATIONS

• Model the Principals of Public Service (Policy AD LOCAL).
• Communicate in a timely and effective manner, and interact professionally.
• Build professional relationships with colleagues and clients, maintaining regular interaction to meet shared outcomes.
• Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.
• Demonstrate professional-level written and oral communication skills.
• Work collaboratively in a team setting.
• Keep supervisors informed.
• Regularly handle and maintain confidentiality of sensitive communications and information at all times.

SUPERVISION AND ORGANIZATION OF STAFF

None

BUDGET RESPONSIBILITY

• Be aware of and follow Center guidelines of allowable costs when recommending use of public funds for expenditures for supplies, equipment, and facilities in area of assignment.

PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS

• Tools/Equipment Used: Standard office equipment including personal computer, peripherals, copy machine, phone, etc.
• Posture: Prolonged sitting; occasional standing, bending/stooping, pushing/pulling, and twisting.
• Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.
• Lifting: Light lifting and carrying (less than 15 pounds); occasional heavy lifting/carrying (15–50 pounds).
• Environment: This role primarily operates in an in-person, dynamic office setting, characterized by frequent verbal communication, movement, and collaboration among team members (small to large in-person gatherings/meetings); exposure to low or intense illumination; exposure to office equipment noise; may work prolonged or irregular hours; occasional travel; and, occasional remote work (after pre-determined length of employment).
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.

ADDITIONAL REQUIREMENTS

• Champion and model the Center’s Mission, Vision, Core Values, and Service Standards.
• Function within the policies and procedures of ESC-20.
• Accept other responsibilities as assigned.
• Dress and groom appropriately for the ESC-20 work setting.
• Travel independently to fulfill responsibilities of the position.
• Maintain regular and reliable attendance, majority in-person/onsite.
• Serve at the will of the Executive Director.