Ascend Practice Management Trainer

Brasseler USA Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off

Paid Parental Leave

Short Term Disability

Work Life Assistance Program

Education Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Job summary

Henry Schein One is seeking a Training Specialist to deliver Ascend Practice Management Software training to new and existing customers. You will ensure high-quality service and achieve departmental goals while coordinating with Implementation and Support teams.

The role requires experience in professional training, strong communication, and willingness to travel up to 65% to support clients across multiple sites and remotely.

Qualifications

• Experience delivering formal training sessions to adults.
• Ability to create/adhere to curricula and agendas.
• Strong written and verbal communication skills.
• Comfort with using multiple software platforms and CRM systems.

Responsibilities

• Facilitate remote training calls and onsite visits with new and existing customers using standardized curriculum agenda.
• Instruct offices using prepared curriculum on each topic.
• Provide post training session documentation on related topics.
• Maintain updated calendar and ensure timely follow-up sessions or webinars.
• Collaborate with Support and Implementation teams to resolve customer issues.
• Travel up to 65% to deliver trainings and support customers.

Skills

Professional training experience

Communication skills

Public speaking

Interpersonal skills

Education

Bachelor's degree or global equivalent

Tools

Microsoft Office

CRM software

Job description

Job Description

Shape what’s next in dental technology. Join Henry Schein One! Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

Job Overview

This position is responsible for providing training for Ascend Practice Management Software (PMS) to all new or existing customers. Ensure timely and effective customer service expectations are met and/or always exceeded. Works toward and assists in the achievement of individual, team, and department goals.

Key Responsibilities

• Facilitate remote training calls and onsite visits with new and existing customers using standardized curriculum agenda
• Instruct offices using prepared curriculum on each topic
• Provide post training session documentation on related topics
• Maintain updated calendar
• Responsible for excellent time management skills to achieve customer service expectations
• Maintain individual utilization and productivity goals as determined by leadership
• Schedule follow up sessions or webinars with customers as needed
• Provide email communication to offices and other team members as required
• Attend and participate in weekly team meetings
• Document sessions within CRM system
• Work on several different software platforms to retrieve customer data for monitoring
• Maintain a personal CSAT score of 90% or above
• Work with Implementation team members to coordinate Ascend training
• Collaborate with Support team members to resolve technical issues for customers
• Communicate with Team Leader and/or direct supervisor on complex issues for customers
• Provide shadowing opportunities on a consistent basis for new employees across multiple teams and departments
• Mentor new employees throughout their onboarding process
• Participates in special projects and performs other duties as required based on current business needs
• Ability to travel up to 65%

Knowledge

Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues.

Complexity

Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice determining appropriate action. Build productive internal/external working relationships.

Supervision

Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments.

Minimum Work Experience

Typically, 2 to 4 years of related professional experience.

Preferred Education

Typically, a bachelor’s degree or global equivalent in related discipline.

General Skills & Competencies

• Intermediate understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem-solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility

Specific Knowledge & Skills

• Practice management software and services including Henry Schein solutions experience
• Professional training experience
• Dental industry experience
• Proficient with Microsoft Office products

Performance Requirements

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceed expectations.

Travel / Physical Demands

Travel up to 65%. Office environment. No special physical demands required.

What You Get as a Henry Schein One Employee

A great place to work with fantastic people. A career in the healthcare technology industry, with the ability to grow and realize your full potential. Competitive compensation. Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more. *Benefits may vary by location or status.

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Work Arrangements

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

Accommodation Contact Information

US Candidates: [e-mail]

UK and Ireland Candidates: [e-mail]

Australia and New Zealand Candidates: [e-mail]

Malaysia Candidates: [e-mail]

Italy Candidates: [e-mail]

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.