ASC Patient Services Advocate

SpineOne; Lone Tree (CO); On-site; USD 28,929 - 34,440; Full time

Job summary

SpineOne in Lone Tree, CO is seeking a Patient Services Advocate to join our ASC and help manage patient intake, scheduling, and front-office operations. You will support clinicians by coordinating referrals, verification of patient eligibility, and accurate data entry in the practice management system.

The role requires excellent communication, HIPAA-compliant handling of sensitive information, and the ability to thrive in a fast-paced environment while delivering compassionate service to

Qualifications

• Three (3) or more years of experience in a medical setting preferred.
• Local travel required
• Excellent interpersonal and communication abilities

Responsibilities

• Greeting and verifying the purpose of the patient’s visit to determine priority.
• Inputting patient information into the practice management system.
• Verifying eligibility and performing financial screenings.
• Monitoring patient wait times and communicating status during visits.
• Scheduling appointments and preparing charts in advance of visits.
• Managing telephone calls to ensure timely resolution of inquiries.
• Communicating with the patient care team to ensure seamless hand-offs and patient satisfaction.
• Collecting patient co-pays and payments and reconciling daily collections.
• Maintaining waiting areas and supporting efficient front office operations.

Tools

Practice management system

Job description

Our physicians, physical therapists, physician assistants, and nurse practitioners work together in our medical center built to provide urgent care and rapid relief from many forms of back pain, spinal disorders, chronic pain, and neck pain.

Job Description

As a Patient Services Advocate in the ASC, you will be responsible for helping resolve patient issues pertaining to claims, benefits, referrals, physicians, and access. You will also be responsible for managing a high volume of inbound calls, entering patient information into information systems, and resolving caller's issues with outstanding customer service skills.

The Patient Services Advocate will assist with coordinating center activities and advising patient flow throughout the center and supporting the medical providers in the delivery of patient care especially related to the patient intake and registration process. Functions as an ambassador is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.

• Responsible for greeting and verifying the purpose for the patient’s visit to determine patient priority.
• Responsible for inputting all information into practice management system.
• Responsible for verifying eligibility as well as performing financial screenings.
• Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit.
• Responsible for scheduling appointments. Responsible for reviewing and preparing charts in advance of the visit.
• Responsible for telephone management and ensuring that all calls are answered and resolved as expected.
• Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers, and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
• Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.
• Responsible for monitoring waiting rooms and ensuring that waiting areas are kept clean.
• Perform other related duties as assigned.
• Strong service mentality and a focus on achieving all aspects of defined service standards.
• Excellent telephone and personal etiquette.
• Warm, positive, energetic demeanor
• Effective oral and written communication skills
• Tactful and diplomatic communication style
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Strong organizational skills.
• Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.
• Ability to resolve colleague, client, and patient issues in an effective and timely manner.

Experience:

• Three (3) or more years of experience in a medical setting preferred.
• Strong interpersonal skills, especially in the areas of patient and physician relations.
• Local travel required

The pay range for this role is:

21 - 25 USD per hour (SpineOne - Surgery Center at Lone Tree )