ASC Admissions Clerk

Southern Orthopaedic Surgeons, LLC; Alexandria (LA); On-site; USD 29,000 - 38,000; Full time

Job summary

Southern Orthopaedic Surgeons, LLC is seeking a detail-oriented administrative professional to support patient scheduling, admissions, and front-desk operations. The role requires typing proficiency, excellent communication skills, and familiarity with medical terminology.

Ideal candidates have at least one year of medical clerical experience and can prioritize in a fast-paced clinic environment. This on-site position may involve overtime and teamwork within a busy orthopedic practice.

Qualifications

• Typing speed and basic office equipment use
• Knowledge of medical terminology is helpful
• Strong verbal and written communication skills are required
• Experience with scheduling and patient processing preferred

Responsibilities

• Plan duties and appointments with priority.
• Record and relay accurate telephone messages.
• Type correspondence accurately and timely.
• Pre-admit patients by telephone and verify financial responsibilities.
• Verify patient insurance benefits and coordinate with Receptionist/Scheduler.
• Prepare admissions forms for next day’s cases and pull charts.
• Assist with basic clerical tasks and report equipment malfunctions.

Skills

Typing 40 wpm

Communication skills

Interpersonal skills

Computer literacy

Tools

Scheduling software

Job description

Education/Experience/Licenses/Certificates/Eligibility: Ability to type 40 wpm, use standard office equipment and be computer literate. Knowledge of medical terminology. Minimum one (1) year experience in computerized appointment scheduling. Two years medical clerical experience preferred. Good communication and language skills required. Current BLS.

SKILLS/KNOWLEDGE/ABILITY

Interpersonal: Client oriented. Actively participates in the development of a healthy work environment. Uses interpersonal skills to establish and maintain healthy interpersonal relations, which include functional trust, positive feedback, and constructive criticism. Good communication skills: oral and written.
Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient confrontations in a positive manner. Ability to handle emergency situations and have the ability to develop triage skills. Above average ability to problem solve, solution and detail oriented.
Knowledge: Working knowledge of health care environment and patient processing with computerized scheduling software. Knowledge of outpatient surgery forms, policies and procedures.
Machine, Equipment, Work Aides: Computer, printer, copier, telephone and fax.
Work Environment: Subject to busy office requiring above average ability to prioritize and organize. Some overtime may be required.
Physical Demands/Work Environment: See the Physical Demand Analysis form for information specific to this position.

ESSENTIAL COMPETENCIES / PERFORMANCE EXPECTATIONS

Clerical Skills

• Plans duties and assignments in order of priority.
• Records accurate telephone messages.
• Types correspondence accurately and timely.
• Assumes responsibility for patient admission to the facility
• Verifies patient’s insurance benefits in conjunction with the Receptionist/Scheduler.
• Pre-admits patients by telephone assures financial responsibilities are discussed and arrangements made with patients prior to the day of surgery.
• Generates all necessary admissions forms for the next day’s cases.
• Accepts payments from cash and credit card purchases.
• Distributes documents correctly and in a timely manner.
• Prepares and pulls charts for the following surgical day.
• Performs other duties as assigned.
• Reports malfunctioning equipment to appropriate personnel.
• Demonstrates awareness of protocol for malfunctioning equipment and repair.

Communication

• Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
• Effectively communicates and interacts with patients (using translation services when needed), their family, and other external and internal clients (including fellow employees) from diverse backgrounds.

Quality

• Demonstrates a willingness to look at new ideas and work in a changing environment.
• Understands, verbalizes and participates in the quality improvement process.
• Supports initiatives designed to improve individual and organizational performance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.