AS400 Application Support Engineer

Truist; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company in the financial sector is seeking an AS400 Application Support Engineer to provide production support and contribute to modernization efforts. The ideal candidate will have a Bachelor's Degree, extensive experience with IBM technologies, and strong problem-solving skills. This role offers the opportunity to work in a dynamic environment with a focus on technical solutions and team collaboration.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k

Vacation days

Sick days

Holidays

Qualifications

• 4-7 years of experience or equivalent education and training.
• In-depth knowledge of information systems and IT best practices.
• Experience in production support environment.

Responsibilities

• Deliver technically complex solutions and perform system integration support.
• Consult with business product owners to offer solutions and recommendations.
• Maintain security controls and monitoring in support of company standards.

Skills

Problem-solving

Technical analysis

Mentoring

Project management

Education

Bachelor’s Degree

Tools

IBM I-Series (AS/400)

DB2/400

SQL/400

Job description

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Deliver technically complex solutions. Perform system integration support for all project work. Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design.

This position is able to telecommute.

We are looking for a sharp iSeries/AS400 developer to join our support team at Truist. This person will be responsible for production support and maintenance of the existing IBMi environment, while also contributing to modernization/enhancement efforts as needed.

Job Description

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Perform analysis and configure solutions using tools specific to the project or the area.
• Participate in troubleshooting, analysis, maintenance, and support of highly complex solutions in adherence to company standards.
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Maintain security controls and monitoring in support of company standards.
• Solve complex technical and operational problems.
• Act as a resource for teammates with less experience.
• May oversee the work of a small team.
• Responsible for providing automated monitoring capabilities, warranty support, and knowledge transfer to support teammates.

Qualifications

Required Qualifications

• Bachelor’s Degree and four to seven years of experience or equivalent education and training.
• In-depth knowledge of information systems and IT best practices.
• Understanding of key business processes and strategies related to IT.
• Ability to plan and manage projects and solve complex problems.
• Ability to mentor less experienced teammates and interpret complex information.

Preferred Qualifications:

• Experience developing/supporting software on the IBM platform (Formerly AS/400, iSeries, System i).
• Proficiency in IBM I-Series (AS/400) technologies – Language (RPG400, RPGLE, SQLRPGLE, COBOL400, COBOL ILE), CLLE, Database/Display/Subfile concepts, DB2/400, SQL/400, Oracle.
• Experience in production support environment, monitoring/executing batch jobs, handling critical situations, and resolving tickets.
• Ability to document code changes, configuration changes, incident tickets, and fixes.
• Strong technical, analytical, and problem-solving skills.
• Ability to troubleshoot, research, and resolve defects in system software.

Other Job Requirements / Working Conditions

Sitting: Constantly (More than 50%)

Standing: Frequently (25-50%)

Walking: Frequently (25-50%)

Visual/Audio/Speaking: Able to interpret client information and communicate effectively.

Manual Dexterity/Keyboarding: Able to work with standard office equipment.

Availability: Able to work all scheduled hours, including overtime.

Travel: Minimal, up to 10%.

Benefits

Eligible employees receive medical, dental, vision, life insurance, disability, savings accounts, 401k, vacation, sick days, and holidays. Additional benefits depend on division and position.

Truist is an Equal Opportunity Employer and a Drug-Free Workplace.