Artisan Watch Technician & Engraving Specialist

Shinola; Los Angeles (CA); On-site; USD 58,741,000 - 65,188,000; Full time

Benefits offered by this job

Medical, dental & vision

401k with company match

Employee assistance program

Pet Insurance

Merchandise discounts

Complimentary employee watch

Job summary

Shinola in Los Angeles is seeking a Retail Watch Technician (Artisan) to repair and engrave a range of Shinola products, while maintaining service quality and data capture in Salesforce. You will communicate with stores, support corporate partners, and ensure engraving best practices enhance the guest experience.

Leverage your watch repair skills, attention to detail, and customer service mindset to assist during peak store traffic and contribute to a premium retail experience in a growing

Qualifications

• Must be 18+ years old.
• Strong customer service skills.
• Dexterity and attention to detail.
• Excellent written and verbal communications skills.
• Well organized and detail oriented.
• Self-starter; able to work independently.
• Flexible and adaptable to a high-change environment.
• Curious and optimistic.

Responsibilities

• Completes watch repairs for assigned market in an efficient and timely manner, including shipping and handling, customer care, and data capture.
• Resolves customer service issues regarding engravings or watch repairs within their assigned market, including correspondence with customers, Shinola customer service, retail management, and carrier services.
• Completes customer engraving orders for their assigned market and ad-hoc as needed, in a quality, efficient, and timely manner.
• Is responsible for operational task completion; ordering supplies and submitting weekly reporting and email communication.
• Supports the guest experience during peak store traffic times by being a watch and jewelry subject matter expert to support group selling with the sales team.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within.
• Regularly and consistently abides by the Standards of Conduct and our Code of Ethics policies and all policies and procedures included within.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Dexterity

Written communication

Verbal communication

Organization

Self-motivated

Adaptability

Curiosity

Positive attitude

Job description

Shinola in Los Angeles is seeking a Retail Watch Technician (Artisan) to repair and engrave a range of Shinola products, while maintaining service quality and data capture in Salesforce. You will communicate with stores, support corporate partners, and ensure engraving best practices enhance the guest experience.

Leverage your watch repair skills, attention to detail, and customer service mindset to assist during peak store traffic and contribute to a premium retail experience in a growing