Artificial Turf Service Technician

Tarkett; Chattanooga, Northern (TN, KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work option

Benefits beyond basics

Retirement savings plan

Learning & development program

EAP program + family

Generous holiday schedule

Job summary

Tarkett Sports is seeking Turf Service Technicians to join our Chattanooga, TN region team. You will travel to customer locations to address maintenance and repair needs on turf fields, diagnosing problems and coordinating with service teams.

You will troubleshoot and repair issues, document work, and educate customers on proper field maintenance. Strong communication and time-management skills are essential.

Qualifications

• Experience in field service or maintenance is a plus.
• Strong communication and problem-solving skills.
• Ability to travel to customer sites and work autonomously.

Responsibilities

• Travel to customer locations to address maintenance service and repair needs to turf fields.
• Diagnose field problems and relay information to the Customer Service and Field Service coordinators.
• Expedite customer problems and complaints to CSR and team within 24 hours to maximize satisfaction.
• Address repairs within 7 days of notification.
• Troubleshoot and repair various issues that may arise.
• Maintain constant contact with the Customer Service Coordinator, Field Care Coordinator, Field Service Manager and Regional Sales Associate
• Attend Weekly WIP Calls
• Educate customers on proper field practices for maintenance and how to properly use their field equipment.
• Good communication and interpersonal skills are vital when working with customers and a team.
• Achieve agreed upon sales targets and outcomes
• Coordinate sales efforts with regional customers
• Fill out detailed reports and keep records on services that have been provided
• Transmit said reports to the CSR within 5 days
• Build and maintain relationships with customers
• Ability to effectively manage time
• Provide detailed log of work done when not linked to a repair or maintenance job.
• Present, promote and sell field maintenance and maintenance equipment to existing customers and prospective customers.
• Keeps company equipment operating and performs appropriate maintenance and repairs to equipment.
• Maintain a log of all equipment and equipment repair activity.
• Maintain supplies
• Effectively demonstrate the ability to use Outlook, Concur, and Field Service Lightning apps

Skills

Customer service

Troubleshooting

Communication

Time management

Job description

Want to be a Champion? Come join our team at Tarkett Sports. Tarkett Sports is the leader in Sport Surfacing throughout North America. We are expanding and looking for Turf Service Technicians to join our team. We are currently recruiting for the Chattanooga, TN region, including North West Georgia and North East Alabama

About the Job:

• Traveling to customer locations in order to address maintenance service and repair needs to turf fields.
• Diagnose field problems and relay the information to the Customer Service and Field Service coordinators, who will contact the customer.
• Expedite customer problems and complaints to the CSR and team within 24 hours in order to maximize satisfaction.
• Goal to address repairs within 7 days of notification
• Ability to troubleshoot and repair various issues that may arise.
• Constant contact and communication with the Customer Service Coordinator, Field Care Coordinator, Field Service Manager and Regional Sales Associate
• Attend Weekly WIP Calls
• Educate customers on proper field practices for maintenance and how to properly use their field equipment.
• Good communication and interpersonal skills are vital when working with customers and a team.
• Achieve agreed upon sales targets and outcomes
• Coordinate sales efforts with regional customers
• Fill out detailed reports and keep records on services that have been provide.
• Transmit said reports to the CSR within 5 days.
• Build and maintain relationships with customers
• Ability to effectively manage time.
• Provide detailed log of work done when not linked to a repair or maintenance job.
• Present, promote and sell field maintenance and maintenance equipment to existing customers and prospective customers.
• Keeps company equipment operating and performs appropriate maintenance and repairs to equipment.
• Maintain a log of all equipment and equipment repair activity.
• Maintain supplies
• Effectively demonstrate the ability to use Outlook, Concur, and Field Service Lightning apps

What We Offer

• Hybrid work option*
• Benefits that go beyond the basics
• Matching contribution retirement savings plan
• Learning & development program
• EAP program + family
• Generous holiday schedule available
• *If applicable
• Responsible Manufacturing – Protecting Our Planet for the Future
• EcoVadis Platinum Medal - recognizing top 1% global performance in sustainability excellence.
• Goal Zero - commitment to diverting job site and manufacturing waste from landfill.
• Industry-leading manufacturing systems certified to ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety).
• Leading recycling and material regeneration through two owned and operated facilities.

Who We Are:

Tarkett Sports is a world leader in sports construction and surfacing, providing architectural design, full-scope construction services, and a comprehensive portfolio of industry-leading sports surfacing solutions.

Trusted by leading programs at every level, we're proud to deliver a seamless turnkey experience for our clients.

Over 80,000 Installations Worldwide

Over 25 Years of Experience

Collection of Leading Solutions One Answer for Your entire Facility https://tarkettsports.com/en-na

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.

Som världsledande inom golvindustrin designar, tillverkar och förser vi våra kunder med de mest innovativa och hållbara golv- och sportytorlösningarna. På Tarkett främjar vi en kultur av entreprenörskap med respekt och tillit. Vi gör medvetna val, för människor och för planeten, och vi förpliktar oss att finnas där varje steg på vägen. Gå med oss för att floorish your future! På Tarkett hjälper vi till att skapa fantastiska utrymmen. Vi tror på att ta hand om våra människor, våra kunder och vår planet. Vi tror på att vara smidiga och prestationsdrivna i allt vi gör för att hitta de bästa golv- och sportytorlösningarna. https://www.tarkett.com