Arrive Fresh Claims Analyst

arrivelogistics.com; Chicago (IL); Hybrid; USD 61,000 - 76,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Employee Resource Groups

Employee Assistance Program

Referral program

Paid holidays

Paid vacation

Wellness days

Parental leave

Job summary

Arrive Logistics in Chicago is seeking a Claims Analyst to manage a portfolio of Arrive Fresh perishable cargo claims, ensuring accurate, timely outcomes and adherence to PACA, Carmack, FSMA. You will investigate temperature deviations, negotiate settlements, coordinate salvage or disposal, and work with carriers, shippers, and internal teams to protect the company’s financial position.

This role offers a collaborative, award-winning culture with opportunities for growth in a fast-paced

Qualifications

• Bachelor’s Degree in a relevant field or equivalent professional experience preferred.
• 3+ years of cargo claims management experience in 3PL, freight brokerage, or cargo insurance.
• Deep knowledge of perishable freight laws (Carmack, PACA, USDA, FSMA).
• Strong negotiation, conflict resolution and critical thinking skills.
• Excellent organizational skills with high attention to detail.

Responsibilities

• Manage an assigned portfolio of Arrive Fresh cargo claims from filing to final resolution.
• Investigate and resolve temperature-controlled freight claims including deviations and transit issues.
• Negotiate and settle cargo loss, damage, shortage, and contamination claims with stakeholders.
• Mitigate losses by coordinating salvage, redistribution, or disposal per food safety rules.
• Collect and validate documentation to build defensible recovery positions.
• Reconcile receivables/payables, secure releases, and assign rights.
• Track claims data to flag risk areas and share findings with leadership.
• Partner with cross-functional teams to address high-risk shipments and disputes.
• Escalate complex or high-value claims with clear recommendations.
• Monitor cold-chain compliance and reefer certifications and FSMA requirements.
• Oversee risk workflows for high-risk loads and ensure timely action.
• Maintain accurate claim records and inform customers/carriers of status.

Skills

Negotiation

Conflict resolution

Attention to detail

Communication

Education

Bachelor’s Degree in Supply Chain, Business Administration, Finance or related

Tools

Google Workspace

Freight broker TMS

Claims management software

Job description

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

We want an analytical, self-driven, and detail-oriented Claims Analyst to join our growing Arrive Fresh division. You’ll own a portfolio of temperature-controlled and perishable cargo claims, protecting Arrive’s financial position while serving as a responsive, trusted partner to our customers and carriers. You bring hands-on claims experience and a working knowledge of cargo liability, PACA, and food safety rules, and you’re eager to deepen your cold-chain expertise. You move with urgency when perishable freight is at risk, communicate clearly under pressure, and know when to elevate. Your follow-through and collaborative approach will help Arrive Fresh scale and strengthen our reputation as a premier cold-chain partner.

What You’ll Do

• Manage an assigned portfolio of Arrive Fresh cargo claims from initial filing to final resolution, ensuring accurate, compliant, and timely outcomes.
• Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results, applying PACA guidelines and the Carmack Amendment.
• Negotiate and settle cargo loss, damage, shortage, and contamination claims with shippers, receivers, carriers, and insurance adjusters within established authority levels.
• Act quickly to mitigate losses on perishable freight by coordinating salvage, redistribution, or disposal in line with food safety and FSMA requirements.
• Collect and validate claim documentation, including temperature logs, bills of lading, USDA inspections, and invoices, to build defensible positions for recovery and subrogation.
• Reconcile claim-related receivables and payables, secure releases, and execute assignments of rights to maintain financial accuracy.
• Track claims data and trends to flag risk areas, recurring issues, and carrier performance concerns, and share findings with Arrive Fresh leadership.
• Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk to address high-risk shipments and align on dispute resolution.
• Escalate complex, high-value, or litigated claims to the Arrive Fresh Risk Manager with a clear summary and recommended path forward.
• Monitor cold-chain compliance and carrier vetting standards for temperature-controlled freight, enforcing reefer unit certifications, temperature-recording protocols, pre-cooling requirements, and FSMA Sanitary Transportation Rule compliance.
• Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads, coordinating real-time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications to prevent financial loss.
• Maintain accurate, up-to-date claim records in the TMS and claims management system, and keep customers and carriers informed of claim status.

Qualifications

• Bachelor’s Degree in a relevant field (Supply Chain, Business Administration, Finance, or related) or equivalent professional experience preferred.
• 3+ years of cargo claims management experience, with a heavy emphasis on 3PL, freight brokerage, or cargo insurance environments.
• Deep knowledge of perishable freight laws and standards, including the Carmack Amendment, PACA (Perishable Agricultural Commodities Act) guidelines, USDA standards, and FSMA (Food Safety Modernization Act).
• Strong negotiation, conflict resolution, and critical thinking skills, with a track record of handling high-value settlements and complex legal disputes.
• Outstanding organizational skills and intensive attention to detail, with the ability to manage competing priorities in a fast-paced logistics environment.
• Proficiency in Google Workspace, freight broker TMS platforms, and claims management software.
• Excellent written and verbal communication skills with a focus on proactive, collaborative customer and carrier relationship management.

The Perks of Working With Us

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Take time to manage your physical and mental health – we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.

$61,000 – $76,000 a year

The base salary range for this position is $61,000 – $76,000, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [e-mail] for verification.