Associate Claims Examiner

Arrive Logistics; Austin (TX); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) matching

Employee Resource Groups

Engagement activities

Casual dress code

On-site gym

Free counseling sessions

Paid parental leave

Relocation assistance

Job summary

Arrive Logistics in Austin, TX is looking for an Associate Claims Examiner, an entry-level position aimed at building foundational skills in cargo claims management. You'll process claims from initiation to resolution, communicating professionally with external parties under the guidance of a Claims Lead.

This role provides a strong foundation for growth into a Claims Examiner role, emphasizing training in the transportation industry and basic financial handling.

You’ll enjoy a dynamic culture with comprehensive benefits, including a matching 401(k) and paid parental leave.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field required.
• Exceptional organization skills and high attention to detail necessary.
• Proficient in Google Suite; capable of basic risk analysis and data reporting.

Responsibilities

• Develop foundational understanding of claim processing with oversight.
• Process assigned claims efficiently from filing to resolution.
• Communicate professionally with external parties for status updates.

Skills

Organization skills

Attention to detail

Communication skills

Critical thinking

Decision-making skills

Education

Bachelor’s degree in Business Administration, Finance, Accounting, or related field

3 years in customer service or administrative support

Tools

Google Suite

Job description

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

The Associate Claims Examiner is an entry-level position focused on building foundational skills in cargo claims management. This role involves processing claims from initiation to resolution, handling basic financial transactions, and developing an understanding of claims requirements for values up to $100,000, all under the guidance of a Claims Lead. The Associate Claims Examiner will professionally communicate with external parties and collaborate with internal teams, while also developing a basic grasp of the transportation industry and business acumen. This position is designed for individuals eager to learn and grow into a Claims Examiner role by demonstrating core competencies in claims processing, financial handling, and communication. Once the following responsibilities are mastered and can be done independently, you will have the opportunity to move up into a Claims Examiner role.

What You’ll Do

• Development and Learning: Develop a foundational understanding of the requirements for processing claims up to $100,000, with direct oversight and assistance from a Claims Lead. Demonstrate basic competency in these areas as a prerequisite for advancement. This includes building a strong understanding of industry regulations, terms and conditions, and insurance policies relevant to claim processing.
• Foundational Claim Processing: Process assigned claims efficiently and accurately, from filing to resolution, while meeting time standards. This includes reviewing documents for accuracy and collaborating with the Claims Lead to research and evaluate evidence to make informed decisions.
• Financial Transaction Processing: Process payments to customers and deductions from carriers. Identify the different parties involved in claims-related financial transactions, including customers, vendors, carriers, and internal credits.
• Foundational External Communication: Communicate professionally and diplomatically with external parties (carriers, insurance companies, customers) to provide status updates, request information, and resolve basic concerns. Handle basic de‑escalations effectively on phone calls and in emails.
• Foundational Acumen & Internal Engagement: Develop a basic understanding of the transportation industry and essential business acumen. Maintain ownership of assigned claim tasks and adhere to established time standards. Work cooperatively with internal sales, customer service, carrier representatives, and accounting teams to facilitate claim processing.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.
• Exceptional organization skills and high attention to detail.
• Proficient in Google Suite; conduct basic risk analysis and general data reporting.
• Superior written and verbal communication skills. You understand that proactive communication is key.
• Ability to work both independently and collaboratively.
• Strong critical thinking, judgment, and decision-making skills.

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
• Sweat it out with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee‑founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

The base salary for this position is $24/hour, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job‑related skills, experience, relevant education or training.

Notice

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [e-mail] for verification.