Arrive Fresh Risk Specialist

Lever, Inc.; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Relocation assistance

Onsite gym and coffee bar

Job summary

Arrive Logistics in Austin, TX seeks a Fresh Risk Specialist to onboard produce carriers, verify cold-chain compliance, and support high-value lanes. You will vet new carriers, ensure FSMA/Sanitary Transportation Rule adherence, and mitigate fraud while maintaining data integrity across the network.

The role emphasizes proactive network vetting, real-time status updates, and collaboration with Sales & Ops to keep momentum and risk managed in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent from an accredited educational institution.
• 2+ years of experience in carrier compliance, risk management, or transportation operations, with exposure to produce/perishable freight or reefer shipping.
• Working knowledge of FMCSA regulations, carrier onboarding practices, insurance requirements, and FSMA Sanitary Transportation Rule standards.
• Prior experience within a freight brokerage environment strongly preferred.
• Solid understanding of FMCSA regulations, carrier vetting practices, and cargo insurance requirements.

Responsibilities

• Lead the verification and onboarding process for produce carriers, ensuring cold-chain compliance and FSMA requirements.
• Proactively identify and remove non-compliant or high-risk carriers from the network.
• Vett sales-prospect reefer carriers to accelerate growth and confirm execution of Arrive Fresh addenda.
• Update carrier compliance systems with real-time status changes and safety alerts.
• Review carrier profiles for temperature recording capabilities and produce handling history.
• Ensure data accuracy across carrier information, temperature monitoring, and insurance details.
• Validate HVHR vetting standards and produce-specific restrictions.
• Review industry reports to flag fraudulent actors and double-brokering in produce shipments.
• Enforce seal integrity, temperature recorder protocols, and cold-chain security.
• Support sales and operations with compliance terminology and rapid resolution of escalations.
• Develop and maintain SOPs for onboarding, vetting, and decertifications of produce carriers.
• Propose process improvements based on feedback and regulatory updates.

Skills

Attention to detail

Regulatory knowledge

Analytical thinking

Communication skills

Leadership

Education

Bachelor's degree or equivalent

Job description

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more!

Who We Want

The Arrive Fresh Risk Specialist focuses exclusively on carrier vetting and load-level approvals to ensure that carrier qualifications, reefer equipment, and authority meet regulatory requirements, PACA guidelines, and Arrive Fresh internal standards. In this role, the specialist is responsible for the rigorous vetting and approving of new cold-chain carriers to ensure
temperature-controlled standards, USDA inspection compliance, and FSMA SanitaryTransportation rules are met. Additionally, they proactively identify and mitigate cargo theft,carrier fraud, and high-risk carriers to protect perishable load value and support front-line salesvelocity.

You will streamline carrier onboarding, verify driver temperature-controlled experience, andsupport load-level approvals. Success in this role means maintaining a top-tier produce carriernetwork, reducing claim exposures, and ensuring data integrity across high-value/high-risk lanes.

What You'll Do

Carrier Onboarding & Cold Chain Qualification

• Carrier Verification: Lead the verification and onboarding process specifically for produce carriers, ensuring compliance with cold-chain protocols, reefer unit certification, and FSMA Sanitary Transportation Rule requirements.

• Proactive Network Vetting: Utilize internal tools and third-party monitoring services to proactively identify and remove non-compliant, fraudulent, or high-risk produce carriers from the network.

• Prospect Qualification: Accelerate business growth for Arrive Fresh by efficiently vetting sales-prospect reefer carriers, maintaining operational momentum, and confirming execution of the Arrive Fresh produce addendum.

System Maintenance & Fresh Data Integrity

• Real-Time Status Updates: Update and maintain carrier compliance systems to reflect real-time status changes, including reefer equipment checks, safety alerts, and authority revocations.

• Profile Reviews: Conduct detailed reviews of carrier profiles, verifying temperature recording capabilities and produce handling history to support network expansion.

• Carrier Data Accuracy: Ensure high data accuracy to support produce operational efficiency and risk management, verifying contact information, temperature monitoring protocols, and insurance coverages.

• HVHR Alignment: Ensure Fresh carriers meet Arrive's High-Value/High-Risk (HVHR) vetting standards, authority checks, and produce-specific restrictions.

Real-Time Monitoring & Fraud Prevention

• Industry Reporting & Fraud Prevention: Review industry reports (FreightGuard, WatchDog, etc.) to flag fraudulent actors, double-brokering, or fictitious pickups targeting produce shipments.

• Temperature & Seal Protocols: Implement and monitor strict adherence to seal integrity, temperature recorder protocols, and cold-chain security requirements.

Cross-Functional Support & SOP Development

• Sales & Ops Liaison: Respond to escalations, clarify produce-specific compliance protocols, and provide rapid resolution to keep sales and ops teams moving quickly.

• SOP Maintenance: Build and update compliance-related Standard Operating Procedures (SOPs) for produce carrier onboarding, vetting standards, and decertifications.

Continuous Process Improvement

• Process Enhancements: Propose enhancements based on carrier feedback, audit findings, and regulatory updates impacting reefer and produce transportation.

• Industry & Regulatory Tracking: Stay current with FMCSA policy changes, PACA updates, and cold-chain technology trends to adjust internal compliance workflows accordingly.

Qualifications

• Bachelor's degree or equivalent from an accredited educational institution.

• 2+ years of experience in carrier compliance, risk management, or transportation operations, with exposure to produce/perishable freight or reefer shipping.

• Working knowledge of FMCSA regulations, carrier onboarding practices, insurance requirements, and FSMA Sanitary Transportation Rule standards.

• Prior experience within a freight brokerage environment strongly preferred.

• Solid understanding of FMCSA regulations, carrier vetting practices, and cargo insurance requirements.

• Proven ability to lead and develop a team in a fast-paced, deadline-driven environment.

• Strong moral and ethical compass, demonstrating integrity and trustworthiness.

• Excellent interpersonal and communication skills, with the ability to influence stakeholders at all levels.

• Strong analytical and problem-solving skills, with sound judgment under time pressure.

• Strong attention to detail and organizational skills.

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
• Sweat it out with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.