Armed Security Manager: Casino & Hospitality Lead

Arizona Charlie’s Decatur and Boulder; Decatur (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Arizona Charlie’s Decatur and Boulder is seeking an Armed Security Manager to lead the Security Department, ensuring safety, integrity, and smooth operations across the casino and hotel.

You will recruit and coach staff, monitor patrols, handle incidents, and ensure compliance with gaming laws and internal controls. This role requires 3+ years in security-related fields, strong leadership, and the ability to maintain high service standards while managing complex, high-stakes situations.

Qualifications

• 3 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Flexible and dependable schedule availability
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
• Patrol the casino and hotel property to detect safety or security hazards and intervene proactively
• Oversee transfers of money, chips, and tokens on the casino floor and manage hopper fills, credit transportation, and armored escort procedures
• Investigate and document incidents involving guests, employees, or property; secure crime scenes and submit detailed incident reports
• Act as backup for Security Officers when necessary, including staffing coverage and direct response
• Attend departmental meetings to facilitate communication and coordination across shifts
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Skills

Leadership

Security Operations

Communication

Decision Making

Problem Solving

Scheduling

Technology Proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Arizona Charlie’s Decatur and Boulder is seeking an Armed Security Manager to lead the Security Department, ensuring safety, integrity, and smooth operations across the casino and hotel.

You will recruit and coach staff, monitor patrols, handle incidents, and ensure compliance with gaming laws and internal controls. This role requires 3+ years in security-related fields, strong leadership, and the ability to maintain high service standards while managing complex, high-stakes situations.