Armed Retail Security Pro — Customer Service & Safety

Pac-Tac Protective Solutions; Oregon; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Uniforms provided

Firearm lease

Job summary

Pac-Tac Protective Solutions in the Portland metro is seeking an Armed Guard for retail locations. The role emphasizes customer service, visible security presence, and asset protection, with shifts including day, swing, and potential graveyard hours.

You will conduct patrols, de-escalate conflicts, document incidents, coordinate with store management and responders, and maintain firearm proficiency in compliance with state regulations.

Qualifications

• Experience in armed security, military, law enforcement, or retail loss prevention.
• Strong customer service and interpersonal communication skills.
• Ability to remain calm in high-stress situations.
• Training in conflict resolution and de-escalation techniques.

Responsibilities

• Deliver exceptional customer service while maintaining a professional security appearance.
• Engage with customers and employees in a friendly, approachable manner.
• Utilize verbal de-escalation techniques to resolve conflicts and disruptive behavior.
• Assist customers with directions, store information, and general inquiries.
• Monitor store activity to identify and deter theft, fraud, safety hazards, and policy violations.
• Conduct interior and exterior patrols of the store and parking areas.
• Respond to emergencies, disturbances, and security incidents while prioritizing the safety of all parties.
• Prepare accurate incident, activity, and investigative reports.
• Coordinate with store management, law enforcement, and emergency responders when necessary.
• Enforce company policies and procedures with professionalism and respect.
• Maintain firearm proficiency, licensing, and training standards in compliance with state regulations.
• 8-9 Hour Shifts, standing/walking required

Skills

Armed security

Customer service

De-escalation techniques

Conflict resolution

Report writing

Job description

Pac-Tac Protective Solutions in the Portland metro is seeking an Armed Guard for retail locations. The role emphasizes customer service, visible security presence, and asset protection, with shifts including day, swing, and potential graveyard hours.

You will conduct patrols, de-escalate conflicts, document incidents, coordinate with store management and responders, and maintain firearm proficiency in compliance with state regulations.