Armed Guard - Federal Way

Pac-Tac Protective Solutions; Federal Way (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Uniforms provided

Equipment provided

Job summary

Pac-Tac Protective Solutions seeks an Armed Guard for retail locations across Washington, with preference to candidates holding a current license. The role emphasizes customer service, situational awareness, and de-escalation, while ensuring asset protection and compliant firearm handling.

Shifts are 8–9 hours (day and swing, graveyard possible); pay ranges from $22.00 to $27.00 per hour depending on qualifications.

Qualifications

• Previous armed security, military, law enforcement, or retail loss prevention experience.
• Strong customer service and interpersonal communication skills.
• Ability to remain calm and professional in high-stress situations.
• Training in conflict resolution, crisis intervention, and de-escalation techniques.
• Strong observation and report-writing abilities.

Responsibilities

• Deliver exceptional customer service while maintaining a professional security appearance.
• Engage with customers and employees in a friendly, approachable manner.
• Utilize verbal de-escalation techniques to resolve conflicts and disruptive behavior.
• Assist customers with directions, store information, and general inquiries.
• Monitor store activity to identify and deter theft, fraud, safety hazards, and policy violations.
• Conduct interior and exterior patrols of the store and parking areas.
• Respond to emergencies, disturbances, and security incidents while prioritizing the safety of all parties.
• Prepare accurate incident, activity, and investigative reports.
• Coordinate with store management, law enforcement, and emergency responders when necessary.
• Enforce company policies and procedures with professionalism and respect.
• Maintain firearm proficiency, licensing, and training standards in compliance with state regulations.
• 8-9 Hour Shifts, standing/walking required

Skills

Customer service

Interpersonal communication

Conflict de-escalation

Observation & report-writing

Job description

ARMED GUARD - RETAIL LOCATION - CURRENT LICENSE PREFERRED

Location: Multiple Locations in Washington (Spokane, Bellevue, Bellingham, Covington, Federal Way, Everett, Bellingham)

Company: Pac-Tac Protective Solutions (PTPS) www.private.security.us

Job Type: Full-Time, Part-Time, On-Call (Denote in application which you are interested in)

DAY SHIFT/SWING SHIFT, Preference given to applicants willing to work any shift including Graveyard Shifts

Pay: $22.00 – $27.00 per hour, depending on qualifications and assignment

Employer provided uniforms and Equipment, Must be able to provide own firearm and lease to company (Approved list of firearms - Strict)

ARMED GUARD - RETAIL LOCATION - CURRENT LICENSE PREFERRED

Location: Multiple Locations in the Portland Metro (Multnomah, Washigton and Clackamas Counties)

Company: Pac-Tac Protective Solutions (PTPS) www.private.security.us

Job Type: Full-Time, Part-Time, On-Call (Denote in application which you are interested in)

DAY SHIFT/SWING SHIFT, Preference given to applicants willing to work any shift including Graveyard Shifts

Pay: $22.00 – $27.00 per hour, depending on qualifications and assignment

Employer provided uniforms and Equipment, Must be able to provide own firearm and lease to company (Approved list of firearms - Strict)

Position Summary

Provide a safe and welcoming environment for customers, associates, and visitors while protecting company assets. Serve as a visible security presence focused on customer service, conflict resolution, de-escalation, and incident prevention. Use sound judgment and professionalism to resolve situations without physical interaction.

Key Responsibilities

• Deliver exceptional customer service while maintaining a professional security appearance.
• Engage with customers and employees in a friendly, approachable manner.
• Utilize verbal de-escalation techniques to resolve conflicts and disruptive behavior.
• Assist customers with directions, store information, and general inquiries.
• Monitor store activity to identify and deter theft, fraud, safety hazards, and policy violations.
• Conduct interior and exterior patrols of the store and parking areas.
• Respond to emergencies, disturbances, and security incidents while prioritizing the safety of all parties.
• Prepare accurate incident, activity, and investigative reports.
• Coordinate with store management, law enforcement, and emergency responders when necessary.
• Enforce company policies and procedures with professionalism and respect.
• Maintain firearm proficiency, licensing, and training standards in compliance with state regulations.
• 8-9 Hour Shifts, standing/walking required

Preferred Qualifications

• Previous armed security, military, law enforcement, or retail loss prevention experience.
• Strong customer service and interpersonal communication skills.
• Proven ability to remain calm and professional during high-stress situations.
• Training in conflict resolution, crisis intervention, and de-escalation techniques.
• Strong observational and report-writing abilities.

Core Competencies

• Customer Service Excellence
• De-escalation & Conflict Resolution
• Situational Awareness
• Professional Judgment
• Problem Solving
• Communication Skills
• Team Collaboration
• Asset Protection
• Emergency Response