Arlington Public Sector IT Service Desk Technician

Vamonosit; Arlington (VA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Simple IRA with matching

Paid Vacation

Continuing Education Assistance

Short Term Disability

Life insurance

Job summary

Vamonos IT is seeking an experienced Service Desk Technician to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) TOC in Arlington, VA. The role focuses on providing operational support to end users and ensuring incidents are tracked, managed, and resolved efficiently.

Responsibilities include remote support, ticket management, escalation, and collaboration with Tier 2/3 teams.

Qualifications

• Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1).
• High School Diploma with a minimum of 1 year of relevant experience.
• Excellent verbal and written communication skills.
• Proven track record of providing exceptional customer service.

Responsibilities

• Provide remote computer support.
• Owning, tracking and resolving IT incidents and requests.
• Fulfilling requests and resolving incidents to meet Service Level Objectives (SLOs).
• Create, document, and maintain support tickets with accuracy.

Skills

Customer service

Communication

Troubleshooting

Public Trust Tier 1

Education

High School Diploma

Job description

Vamonos IT is seeking an experienced Service Desk Technician to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) TOC in Arlington, VA. The role focuses on providing operational support to end users and ensuring incidents are tracked, managed, and resolved efficiently.

Responsibilities include remote support, ticket management, escalation, and collaboration with Tier 2/3 teams.