Arizona - Work At Home Customer Service & Sales Representative

HGS Ltd.; Arizona; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wage

Sales bonus

Benefits package

PTO accrual

Career advancement

Job summary

HGS Ltd. in Arizona is hiring a Work At Home Customer Service & Sales Representative. You will handle inbound calls, listen to customers, and match their needs to cable TV, Internet, and other services.

You will learn products, receive coaching, and work toward KPIs with a supportive team in a flexible remote schedule.

Qualifications

• 6 months of customer service or sales experience
• High school diploma or equivalent required
• Willingness to work flexible hours
• You’re computer savvy with multiple monitors

Responsibilities

• Handle inbound customer calls to assist with moving services
• Identify customer needs and recommend cable TV, Internet, and other services
• Close sales through consultative, customer-focused approach
• Research products and price points across multiple systems
• Provide exceptional service to create a WOW factor
• Attend regular coaching sessions with supervisor to meet KPIs

Skills

Customer service

Sales experience

Coaching & feedback

Education

High School Diploma or equivalent

Job description

Arizona - Work At Home Customer Service & Sales Representative

Your Impact: As a Customer Sales Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a stressful move simple! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with products and services, exercise emotional intelligence and make their move simple!

Job Description

So, what does a day in life for a Customer Sales Representative look like?

• Communicate with customers through inbound calls – that’s right, no outbound sales or prospecting required

• Identify customer needs through active listening to sell and cross-sell products that meet customer needs for cable TV, Internet, and various other services

• Take a consultative approach with customers already interested in our services and close the sale through our customer focused approach to each interaction

• Use multiple computer systems to research products, services and price points that meet the needs of the customer

• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service

• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Why Choose Us

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. Wecombinesautomation, analytics, artificial intelligence, and deep domainexpertiseto deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contactcentersolutions.

Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 deliverycenters, supporting some of the world’s most recognized brands.

Plus, working with HGS comes with benefits like:

• Competitive wage and overtime opportunities

• Sales Bonus

• Access to 50% of your earned income before pay day

• Best in class medical, dental, vision benefits

• Refer-A-Friend bonuses

• Employee assistance programs

• PTO Accrual

• Career advancement in a fast growing organization

• People focused environment where you’ll make lifetime connections and friendships

What We Are Looking For:

So what really makes a great Customer Sales Representative? Think of yourself as a problem solver who will have the opportunity to simplify one of the most stressful life events for customers – moving day! If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing upside for bonuses, you’ll love this role!

Requirements

• You’re at least 18 years of age

• You have a High School Diploma or equivalent

• You can work between the hours of 8:00 AM - 12:00 AM 7 days per week, but have some flexibility as business needs may change

• You have at least 6 months of customer service experience or sales experience and you understand the value of coaching / feedback to build your sales and customer experience skills

• Retail or call center experience preferred and you’re not afraid to make product recommendations to customers moving

• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence

• You’re computer savvy, comfortable sitting at a desk and working with multiple monitors

• You’re results oriented and comfortable providing customers with recommendations and solutions

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.