Arena Guest Services: Usher & Ticket Taker

American Airlines Center; Dallas (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

American Airlines Center in Dallas is seeking a part-time Usher/Ticket Taker to welcome guests and verify tickets at events. The role involves scanning tickets, guiding guests to seats, and ensuring safety and smooth crowd flow.

You will alternate betweenUsher and Ticket Taker duties, assist with crowd management, and support guests with information about policies and event details. Availability for nights, weekends, and holidays is required.

Qualifications

• Availability to work nights, weekends, and holidays.
• Preferred six months of customer service experience.

Responsibilities

• Check and validate tickets, passes, or credentials.
• Assist guests to seats and provide guidance on seating layout and safety.
• Promote events through promotions and collectibles.
• Ensure entry security and monitor for safety hazards during events.
• Collaborate with other staff (Ushers, Ticket Takers, GSRs) as needed.
• Maintain professional appearance and respond to guest questions and complaints.

Skills

Customer service

Communication

Tools

Ticket scanners

Printers

Radios

Job description

American Airlines Center in Dallas is seeking a part-time Usher/Ticket Taker to welcome guests and verify tickets at events. The role involves scanning tickets, guiding guests to seats, and ensuring safety and smooth crowd flow.

You will alternate betweenUsher and Ticket Taker duties, assist with crowd management, and support guests with information about policies and event details. Availability for nights, weekends, and holidays is required.