Arena Concourse Supervisor - Part-Time, Flexible Hours

Madison Square Garden Entertainment Corp.; New York (NY); In loco; USD 43.000 - 62.000; Part-time

Vantaggi offerti da questo lavoro

Guaranteed hours

Descrizione del lavoro

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking an Arena Concourse Supervisor to oversee front-line teams across food & beverage, merchandise, and guest services at the MSG Arena concourse.

This part-time role guarantees 70 hours a month, with two events per week, and reports to the Arena Concourse Manager. You will lead with energy, coach staff, ensure a safe, clean, and engaging guest experience, and enforce health, safety, and presentation standards while delivering

Competenze

• 3–5 years of supervisory experience in events, sports, theatre operations within an entertainment venue.
• 60 credit hours of college coursework or equivalent certifications preferred.
• Experience supervising union staff desirable.
• Excellent communication and stakeholder engagement across levels.
• Proven ability to manage multiple tasks under tight deadlines and coach staff.

Mansioni

• Supervise front-line colleagues across Food & Beverage, Merchandise, Custodial and Guest Service areas.
• Lead pre-shift meetings and provide timely feedback and coaching.
• Ensure guest experiences are exceptional and responsive to emergencies.
• Monitor DOH regulations and city codes, maintain a safe, clean environment.
• Address guest concerns and provide recovery solutions when needed.

Conoscenze

Supervisory experience

Communication skills

People management

Coaching & mentoring

Time management

Formazione

60 college credits

Descrizione del lavoro

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking an Arena Concourse Supervisor to oversee front-line teams across food & beverage, merchandise, and guest services at the MSG Arena concourse.

This part-time role guarantees 70 hours a month, with two events per week, and reports to the Arena Concourse Manager. You will lead with energy, coach staff, ensure a safe, clean, and engaging guest experience, and enforce health, safety, and presentation standards while delivering