Arena Command Center Dispatcher

The HEAT Group; Miami (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Miami Heat is seeking an entry-level Command Base Dispatcher to receive, document, and dispatch calls during home games and other events at the Kaseya Center. The role requires professionalism, clear communication, and the ability to multitask in a dynamic arena environment.

Under the Incident Management Supervisor, you will route requests to the appropriate department, track progress in the IMS, and ensure all calls are closed before the event ends.

Qualifications

• Strong communication and organization are essential for dispatching calls.
• Ability to multitask in a fast-paced arena environment.
• Team-oriented collaboration with multiple departments.

Responsibilities

• Receive, document, and dispatch calls and service requests.
• Route requests to the appropriate department and track to completion.
• Record call details, resolution, and completion times in the IMS.
• Monitor real-time calls and disseminate event advisements to departments.
• Escalate urgent calls to the Incident Management Supervisor promptly.
• Remain on post until relieved and event is closed in IMS.

Skills

Clear communication

Multitasking

Team collaboration

Professional demeanor

Education

High School Diploma

Tools

Incident Management System

Job description

Miami Heat is seeking an entry-level Command Base Dispatcher to receive, document, and dispatch calls during home games and other events at the Kaseya Center. The role requires professionalism, clear communication, and the ability to multitask in a dynamic arena environment.

Under the Incident Management Supervisor, you will route requests to the appropriate department, track progress in the IMS, and ensure all calls are closed before the event ends.