Area Supervisor, Medical Records, Release of Information

MRO; Norristown (Montgomery County); On-site; USD 60,000 - 85,000; Full time

Job summary

MRO is seeking an Area Supervisor to oversee ROI Specialists across client sites in the United States. You will coordinate daily scheduling, ensure compliance with client policies and federal/state laws, and address staffing needs to maximize productivity and quality.

Ideal candidates have at least 1 year of supervisory experience in acute care, knowledge of HIPAA, and strong communication skills. A High School Diploma is required, with a Bachelor’s/Associate degree preferred.

Qualifications

• 1 year supervisory/management experience in acute care setting.
• Knowledge of HIPAA privacy information standards.
• Proficiency in Microsoft Office Applications.
• Excellent written communication and interpersonal skills.
• High School Diploma/GED required; Bachelor’s/Associates preferred.

Responsibilities

• Manage workflow among on-site employees at multiple client sites to ensure productivity and quality.
• Adjust work assignments to cover peak periods, leave, and vacancies at hospital sites.
• Provide coverage for backlogs, illness, vacation, or leave of ROI Specialists.
• Perform quality assurance monitoring of ROI Specialist work performance.
• Conduct productivity and performance reviews under Area Manager guidance.
• Monitor performance and provide feedback to ROI Specialists.
• Manage employee schedules and approve bi-weekly payroll including PTO.

Skills

Written communication

Interpersonal skills

HIPAA knowledge

Customer service

Education

High School Diploma/GED

Bachelor’s/Associates degree in Health Information Management or related field

Tools

Microsoft Office

Job description

The Area Supervisor is responsible for managing the daily scheduling of the ROI Specialists at specified client sites. The Area Supervisor will act as the liaison between MRO and Client Management staff to ensure that all ROI activities are compliant with established client policies, federal and state regulations and are completed in a timely manner.

• Manages workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of ROI Specialists.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• In conjunction with and under the direction of the Area Manager, conducts productivity and work performance reviews for ROI Specialist in accordance with MRO/customer policies and procedures and Federal/State law.
• In conjunction with and under the direction of the Area Manager, monitors performance and provides performance feedback for ROI Specialists.
• Manages employee schedules and approves bi-weekly payroll to include approval of PTO requests
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.
• Provides support to the Area Manager as needed.
• High School Diploma/GED required.
• Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
• 1 years supervisory/management experience in acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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