Area Supervisor

Hispanic Alliance for Career Enhancement; Mattoon (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where your contributions are valued! As an Area Supervisor, you'll play a crucial role in ensuring store operations run smoothly while fostering a welcoming atmosphere for customers. This position offers opportunities for career growth and teamwork, emphasizing safety and customer service. With a commitment to diversity and inclusion, you'll be part of a company that celebrates unique backgrounds and ideas. If you're ready to make a difference in a vibrant retail environment, this is the perfect opportunity for you.

Benefits

Insurance options

Associate discounts

401K

Bonuses

Qualifications

• Prior supervisory experience preferred.
• Fluency in English is required.

Responsibilities

• Oversee store operations and manage associates.
• Ensure a safe shopping environment and maintain store cleanliness.

Skills

Excellent communication skills

Supervisory experience

Familiarity with POS equipment

Basic math skills

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solutions
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion, making us a Fortune 500 company committed to an inclusive work environment with ongoing learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store and overall store operations when functioning as the Manager on Duty. They oversee opening and closing the store, supervise associates, and ensure a friendly, easy-to-shop environment. They also maintain merchandise presentation and cleanliness, and execute company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including managing entry/exit controls, EAS devices, and security of cash areas and deliveries.
• Keep egress clear and ensure customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms after hours.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates' efforts.

Personal and Store Brand:

• Represent and support the company's brand consistently.
• Maintain a professional appearance and ensure store cleanliness and merchandising standards.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per standards.
• Manage merchandise receipt, processing, and organization.
• Assist in merchandise placement and back stock management.
• Reduce loss due to damage and ensure presentation guidelines are followed.

Loss Prevention:

• Follow Loss Prevention programs, maintain customer service presence, and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Implement company best practices to maximize productivity and minimize theft.

Front End Supervision and Operations:

• Ensure front-end standards, manage customer wait times, and train associates on POS systems and procedures.
• Control break schedules and maintain equipment and supplies.

Fitting Rooms:

• Maintain cleanliness and proper tagging of garments.
• Ensure return compliance and security tagging.

Administrative Duties as Assigned by Store Manager:

• Handle cash pulls, bank deposits, and payroll administration.
• Perform other duties as assigned.

COMPETENCIES:

• Manage work processes, business acumen, planning, talent building, collaboration, leadership, communication, accountability.

QUALIFICATIONS AND SKILLS:

• Excellent communication skills, fluency in English.
• Prior supervisory experience preferred.
• Familiarity with POS equipment and basic math skills.
• Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand, walk, bend, squat, reach, and lift over 25 lbs regularly. Stockroom roles require lifting over 20 lbs.

SUPERVISORY RESPONSIBILITIES:

Retail associates and stockroom leads where applicable.

DISCLAIMER:

This job description summarizes primary duties and is subject to change. Ross is an equal opportunity employer committed to diversity and compliance with applicable laws.

COMPENSATION AND BENEFITS:

The pay range is $13.50 - $14.00, dependent on experience and location. Benefits include insurance options, associate discounts, 401K, bonuses, and more, with additional benefits for full-time roles.