Area Supervisor

Ross Stores; Longview (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer, where your leadership skills will shine! As an Area Supervisor, you'll play a crucial role in store operations, ensuring a safe and welcoming environment for customers. This position offers opportunities for career growth and development while fostering teamwork and diversity. If you're passionate about retail and ready to lead a dedicated team, this is the perfect opportunity for you to make a significant impact in a thriving company.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior supervisory and customer service experience preferred.

Responsibilities

• Oversee store operations and supervise associates as Manager on Duty.
• Ensure a friendly and well-maintained shopping environment.

Skills

Verbal Communication

Customer Service

Supervisory Experience

POS Systems

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is to bring our customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

1. Success: Our team pursues excellence while learning and evolving.
2. Career growth: We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork: We work together to solve hard problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we achieved revenues of $20.4 billion, are a Fortune 500 company, and are committed to an inclusive work environment with continuous learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is a key member of the Store Leadership team, responsible for a specific store area, overall store operations, and supervision when acting as Manager on Duty. They oversee opening and closing the store, supervise associates, and ensure a friendly, well-maintained shopping environment. They also execute company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including entrances/exits, EAS devices, cash office, and secure deliveries.
• Keep egress clear and ensure customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems and respond to alarms after hours.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy and professionalism; recognize associates' contributions.

Personal and Store Brand:

• Represent and support the company brand consistently.
• Maintain professional appearance and ensure store cleanliness and merchandise standards.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards; oversee merchandise receipt and organization.
• Assist with merchandise placement and back-stock management.

Loss Prevention:

• Follow Loss Prevention programs, maintain a visible presence, and safeguard assets.
• Maintain security systems and conduct inspections.

Front End Supervision and Operations:

• Ensure front-end standards are met, manage lines, and train associates on cash register procedures.
• Control break schedules and maintain equipment and supplies.

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms.
• Ensure proper tagging and return of merchandise.

Administrative Duties:

• Oversee cash pulls, deposits, and payroll administration.
• Perform other duties as assigned by the Store Manager.

COMPETENCIES:

• Manage work processes, business acumen, planning, talent building, collaboration, leadership by example, effective communication, accountability, and execution.

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills, fluency in English.
• Prior supervisory and customer service experience preferred.
• Familiarity with POS systems and basic math skills.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Must be able to use store equipment, stand, walk, bend, lift, and perform physical tasks as described.

Supervisory Responsibilities:

Retail associates and stockroom leads where applicable.

Disclaimer:

This job description summarizes primary duties and responsibilities and may change at management's discretion. Ross is an equal opportunity employer, committed to a diverse workforce and complying with all applicable laws.