Area Supervisor

Ross Stores; Longview (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the retail sector is seeking an Area Supervisor to join their team in Longview. This role involves overseeing store operations, ensuring customer satisfaction, and maintaining safety and security standards. Candidates should possess strong communication and supervisory skills, with the ability to work flexible hours. Join a dynamic team committed to excellence and growth.

Qualifications

• Excellent verbal communication skills.
• Prior supervisory and customer service experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Oversee store operations as Manager on Duty.
• Ensure a friendly shopping environment and maintain merchandise presentation.
• Manage cash pulls and deposits per policy.

Skills

Verbal Communication

Customer Service

Supervisory Skills

Basic Math Skills

Tools

POS Systems

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate diverse backgrounds, identities, and ideas because our differences make us stronger. We strive to be a positive force in our community.

Our headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with ongoing learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of Store Leadership, responsible for a specific area of the store, as well as overall store operations when acting as Manager on Duty. They oversee opening and closing the store, supervise associates, and ensure a friendly, easy-to-shop environment. They also maintain proper merchandise presentation and cleanliness, and execute operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritizes safety, practicing safe behaviors in all tasks.
• Maintains awareness on the sales floor to ensure a safe shopping environment, correcting or reporting unsafe conditions.
• Responsible for building security, including entrance/exit control, EAS device checks, and cash office security.
• Removes clutter and ensures clear egress to emergency exits.
• Ensures customer safety through accident prevention, reporting, and emergency procedures.
• Tests fire alarm systems regularly and responds to after-hours alarms as needed.

Customer Service:

• Treats all customers, associates, and leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism; recognizes associates through company programs.

Personal and Store Brand:

• Represents and supports the company brand at all times.
• Maintains a professional appearance according to dress code.
• Keeps store areas clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising:

• Ensures recovery, sizing, and markdowns are completed per standards, teaching and supervising staff accordingly.
• Receives merchandise trucks as needed.
• Processes merchandise with urgency.
• Manages inbound deliveries and maintains stockroom organization.
• Assists with merchandise delivery and placement on the sales floor.
• Secures and processes back-stock according to policy.
• Manages merchandising of departments and back stock, reducing damage loss.
• Follows presentation guidelines and manages floor moves and signage.
• Performs re-wraps as necessary.

Loss Prevention:

• Follows Loss Prevention programs, maintains a strong customer service presence, and engages with customers and staff to prevent loss.
• Demonstrates integrity and safeguards confidential information and merchandise.
• Maintains PVM system and conducts package inspections.
• Maximizes productivity and minimizes steps and touches during work.

Front End Supervision and Operations:

• Executes best practices at the front end, ensuring standards are met.
• Maintains pace and presence, managing lines and customer flow.
• Trains and coaches associates on register procedures and shortage controls.
• Controls break schedules and ensures equipment functionality.
• Maintains supplies and recovery in the front end area.
• Ensures merchandise is properly scanned, tagged, and ticketed.

Fitting Rooms:

• Maintains cleanliness and organization of fitting rooms.
• Audits and accounts for garment tags per policy.
• Ensures returned merchandise is ticketed, scanned, and security tagged.

Administrative Duties:

• Manages cash pulls and deposits per policy.
• Controls front end operations, including refunds, approvals, and cash security.
• Handles payroll administration and reporting.
• Performs other duties as assigned by the Store Manager.

COMPETENCIES:

• Manages Work Processes
• Business Acumen
• Plans, Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability and Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Prior supervisory and customer service experience preferred
• Familiarity with POS systems
• Basic math skills
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Must be able to use store equipment, stand, walk, bend, squat, kneel, climb, and lift over 25 lbs as needed.

SUPERVISORY RESPONSIBILITIES:

• Retail Associates
• Stockroom Leads (if applicable)

DISCLAIMER:

This job description summarizes primary duties and responsibilities and is subject to change. Ross is an equal opportunity employer, committed to diversity and inclusion.