Area Supervisor

Ross Stores, Inc.; Hillsboro (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading off-price retailer as an Area Supervisor, where you will oversee store operations and ensure a positive shopping experience. This role involves supervising staff, maintaining safety, and executing merchandising standards, all while contributing to a diverse and inclusive workplace.

Qualifications

• Excellent verbal communication skills.
• Previous customer service and supervisory experience preferred.
• Availability to work evenings and weekends.

Responsibilities

• Supervise Associates and maintain a friendly shopping environment.
• Ensure safety and security on the sales floor.
• Manage daily operations and administrative duties.

Skills

Verbal communication

Customer service

Supervisory experience

Basic math skills

Tools

POS systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning and development opportunities.

General Purpose

The Area Supervisor is part of Store Leadership, responsible for a specific area of the Store and overall store operations when functioning as the Manager on Duty. Responsibilities include opening/closing the store, supervising Associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and executing company processes.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors
• Maintain awareness on the sales floor to ensure safety and security
• Secure the building, control entrance/exit, check EAS devices, and oversee security systems
• Remove clutter and ensure clear emergency egress
• Ensure customer safety, report accidents, and respond to emergencies
• Test fire alarm systems and respond to after-hours alarms

Customer Service:

• Treat all customers, associates, and leaders with respect
• Demonstrate professionalism, courtesy, and friendliness; recognize associates appropriately

Personal and Store Brand:

• Represent and support the company brand at all times
• Maintain a professional appearance and ensure associates adhere to dress code
• Keep store areas clean, well-maintained, and merchandised to standard
• Manage daily trash removal

General Merchandising:

• Ensure recovery, sizing, and markdowns follow company standards
• Receive and process merchandise promptly
• Manage inbound deliveries and stockroom organization
• Assist with merchandise placement and back-stock management
• Reduce loss due to damage and ensure compliance with presentation guidelines
• Handle floor moves, signage, and re-wraps as needed

Loss Prevention:

• Follow loss prevention programs, maintain a visible presence, and safeguard assets
• Demonstrate integrity and safeguard confidential information
• Maintain PVM system, conduct package inspections, and maximize productivity

Front End Supervision and Operations:

• Ensure front-end standards and efficiency
• Manage line pace and customer wait times
• Train and coach front-end associates on procedures
• Control break schedules and equipment functionality
• Maintain supplies and ensure merchandise security at the front

Fitting Rooms:

• Maintain cleanliness and organization of fitting rooms
• Audit tags and ensure return procedures are followed

Administrative Duties:

• Conduct cash pulls and deposits per policy
• Manage front-end controls and adhere to policies on refunds, tills, and scheduling
• Handle payroll tasks and other duties as assigned by the Store Manager

Competencies

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

Qualifications & Skills

• Excellent verbal communication skills
• Fluency in English
• Previous customer service and supervisory experience preferred
• Familiarity with POS systems
• Basic math skills for retail
• Availability to work evenings and weekends

Physical Requirements / ADA

Ability to use store equipment, stand/walk extensively, and lift up to 25 lbs. Ability to work in stockrooms and handle merchandise as needed.

Supervisory Responsibilities

Supervises Retail Associates and Stockroom Leads where applicable.

Disclaimer

This description summarizes primary duties and responsibilities and is subject to change. Ross is an equal opportunity employer committed to diversity and inclusion.