Area Supervisor

Ross Stores, Inc.; Kennett Square (Chester County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking an Area Supervisor to join their dynamic team. This role is essential for overseeing store operations, ensuring a safe and secure environment, and delivering excellent customer service. The ideal candidate will have strong communication skills and previous supervisory experience. You will be part of a company that values diversity and promotes career growth, all while providing a fun shopping experience for customers. If you thrive in a fast-paced environment and are passionate about retail, this opportunity is perfect for you.

Qualifications

• Excellent communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.

Responsibilities

• Supervise associates and maintain a friendly shopping environment.
• Ensure safety and security in the store operations.
• Manage front end productivity and train associates on POS.

Skills

Communication Skills

Customer Service

Supervisory Experience

POS Systems Familiarity

Job description

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Our values start with our people. Join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, known for success and growth. We focus on offering high-quality brands and on-trend merchandise at savings, providing a fun shopping experience.

As part of our team, you will experience:

• Success: Pursuing excellence while learning and evolving
• Career growth: Developing industry-leading talent
• Teamwork: Collaborating to solve problems
• Diversity, Equality & Inclusion: Valuing backgrounds, identities, and ideas

Our headquarters are in Dublin, CA, with offices in NYC, LA, Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive environment and continuous development.

General Purpose

The Area Supervisor is part of Store Leadership, responsible for a specific area and overall store operations when acting as Manager on Duty. They supervise associates, open/close the store, and maintain a friendly shopping environment.

Essential Functions

Maintaining Safe & Secure Environments

• Prioritize safety, practicing safe behaviors.
• Maintain awareness for a secure shopping environment, report unsafe conditions.
• Ensure building security, including entrances, exits, EAS devices, and cash security.
• Remove clutter, ensure emergency egress is clear.
• Handle customer safety, accident prevention, and emergency procedures.
• Test fire alarms and respond to alarms after hours.

Customer Service

• Respect all customers, associates, and leaders.
• Maintain courtesy, friendliness, and professionalism.

Personal and Store Brand

• Represent the company brand professionally.
• Maintain store cleanliness and merchandise standards.

General Merchandising

• Ensure recovery, sizing, and markdowns meet standards.
• Receive merchandise and process deliveries.
• Keep stockrooms organized and secure back stock.

Loss Prevention

• Follow Loss Prevention programs, safeguard confidential info.
• Maintain PVM system, conduct package inspections.

Front End Supervision

• Maximize productivity, manage lines, train associates on POS.

Fitting Rooms

• Maintain cleanliness, audit tags, enforce return policies.

Administrative Duties

• Handle cash pulls, deposits, payroll, and other tasks as assigned.

Qualifications

• Excellent communication skills, fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Ability to work evenings and weekends.

Physical Requirements

Ability to stand, walk, lift over 25 lbs, and use store equipment.

Supervisory Responsibilities

Retail associates, stockroom leads.

Disclaimer

This description summarizes primary duties; content may change. Ross is an equal opportunity employer, committed to diversity and legal compliance.